Senior Technical Support Engineer
il y a 2 jours
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
The Junior IT Support Engineer is needed to assist with but not limited to maintenance and configuration such computer systems and mobile devices. You will install hardware and software and continuously improve and keep up with the IT business needs of our organization. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity. You will report to the Global Digital Workplace Manager.
As a Junior IT Support Engineer, you will:
Support modern technologies onsite & remotely for all offices locally and globally.
Support the day-to-day operation of all technology or telecommunication devices (hardware, software, WIFI and mobile phones) across our IT Service Management (asset, incident, problem, and change management)
Give basic support and install the required productivity tools on laptops and mobile devices.
Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
The ideal Junior IT Support Engineer has:
~A degree in relevant IT field or an equivalence of professional experience.
~ Good knowledge in the areas of Windows and Macintosh clients.
~ Understanding of Office 365 environment, experience in Microsoft Intune.
~ Fluency in English (additional languages would be an added benefit).
Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
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