Technical Support Engineer

il y a 1 jour


Paris, France Cryptio Temps plein

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. Location
We are a remote-first company, you can choose where you work from (CET + / - 2h). However, you'll be asked to come into either the London or the Paris office for your onboarding (we'll arrange everything).
Cryptio is looking for a Technical Support Engineer interested in working in the finance / accounting field. You will be joining our L2 Support squad, which focuses on providing excellent technical support to enterprise customers.
You'll collaborate closely with the L1 Support squad, the Customer Success squad, as well as the software engineers developing our products. Deliver exceptional technical customer support
Contribute to our back office / tooling roadmap
Mentor technical support engineers with less experience
Collaborate with the Technical Support Lead to improve team processes and efficiency
Proficiency with a programming language suitable for scripting such as Javascript, Typescript, Python, Ruby...
~ Proficient with modern development tools (Git, Docker, the CLI...)
~ Fluent with SQL (mandatory, we use PostgreSQL)
~ Fluent in English & French (mandatory)
~ Fully-Remote / Hybrid - The choice is yours
25 Days Paid Holiday + Bank Holidays + Your Birthday Off
☆ Earn an extra day of annual leave for every year you're at Cryptio
4% Pension Contributions towards your future
Private Medical & Dental Insurance with Allianz
200 Workplace Budget to create your perfect home office
Training and Development Budget - Invest in yourself and grow



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