Senior Technical Service Engineer
il y a 1 jour
Make an impact with NTT DATA
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Your day at NTT DATA
The Associate Collaboration Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
Master project reporting activities (technical and financial)
Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
Action less complex configurations and installations.
Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
Strong understanding of project management skills (PRIMER methodology, prince 2, Agile methodology, V Model organisation
The ability to work overtime when required.
Knowledge and understanding of Microsoft Teams solutions.
Knowledge and understanding of Cisco and Microsoft UC Ecosystems (billing, attendant console, room booking, etc)
Master degree or equivalent in project management or product manageme
Microsoft, Cisco OR Audiocodes certifications would be appreciated
Basic experience with Cisco and Microsoft UC cloud solutions including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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