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Technical Account Manager
Il y a 3 mois
Le poste : Vous travaillerez en infogérance dans les locaux de notre client localisé à Marseille (avec à mínima 3 jours en présentiel par semaine chez le client mais si incidents, l'intervention hors-site devient présentiel dans les locaux du client). Rattaché au Responsable du Centre Dédié Clients (CDC) au sein de la Direction Des Opérations (DDO), le consultant sera l'interlocuteur technique privilégié et le garant technique de clients sous contrat dans le domaine des Réseaux, de la Communication Unifiée, ou de la PMR. Il sera le référent Technique de la solution auprès du client.
Plus concrètement ?
Vos principales missions seront de:
- Etre le premier point de contact représentant la société chez le client ainsi que le contact technique privilégié du client pour les activités de la société concernant le LAN et la sécurité
- Assurer l'exploitation régulières des infrastructures
- Assurer le support N3:
- la supervision sur la résolution des incidents chez le client
- ou de la Mise en place de solutions de contournement
- Réaliser l'étude de faisabilité, établir la procédure et superviser l'implémentation des changements, ou réaliser directement les Changements complex
- Anticiper la récurrence d'incident en proposant l'ouverture d'un problème afin de le traiter et de le suivre jusqu'à sa résolution.
- Savoir intervenir dans un processus de Gestion de crises, contribuer à l'analyse et au compte rendu technique. Participer à postériori au Retour d'Expérience (REX).
- Assurer les Comités Techniques (COTECH) dans la préparation de leur contenus ou dans leur réalisations auprès des clients.
- Assurer la préparation de son contenu technique et participer aux Comités d'Exploitation (COMEX) afin de commenter, auprès du client, la partie technique.
Et vous dans tout ça ?
- Vous avez une expertise de 10 ans dans les réseaux
- Vous avez une expertise sur la technologie Cisco Application Centric Infrastructure (ACI)
- Vous avez déjà travaillez sur la technologie (WAN/LAN) FORTINET
- Vous aimez apprendre de nouvelles façon de fonctionner, vous savez vous adapter et évoluer dans un environnement d'excellence
- Vous êtes force de proposition, rigoureux(se) et doté(e) d'un bon esprit d'équipe
Rejoindre PULSE c'est intégrer une structure à taille humaine, avec un vrai management de proximité, la possibilité de monter en compétences et une belle évolution professionnelle
Le processus de recrutement chez PULSE:
- Un premier échange avec l'équipe recrutement pour comprendre et valider ensemble vos envies et nos attentes,
- Un second échange avec nos business managers pour aller plus dans le détail et vous présenter nos opportunités,
- Si besoin, un test technique avec l'un de nos référents.
Qui sommes nous ?
Pulse est une société de conseil en Ingénierie IT qui accompagne ses clients dans leurs challenges digitaux et technologiques.
Nous avons été créés à Lyon avec l'ambition de rayonner sur toute la France via l'ouverture de nouvelles agences (Lille, Montpellier et Paris).
Nous poursuivons notre croissance en France afin d'être toujours plus proches de nos collaborateurs et nos clients avec l'objectif de doubler nos effectifs d'ici fin 2025.
Pulse, grâce à sa politique de diversité assumée, s'engage pour l'égalité des chances
