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Junior Content Manager
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Individual Accountabilities
Is the External (Markets) & Internal (DP team, managers) point of contact for all content services related requests across Europe Assists in the continuous Content management for BAU markets (Campaigns, change requests etc) alongside the Content ManagerResponsible for updates of the internal content release calendar for IOMBU MarketsLogging & prioritizing requests in collaboration with Digital Productions team, managing content delivery timelines with the customerEnsures that multiple requests (for IOMBU, IDL markets and McD France) are managed and are completed across European markets with particular attention to ensuring key deadlines are being met.QA and tests content prior to campaign or project validation in lab, track and recap UAT feedback to the team to ensure updates are made prior to go-liveCreates and maintains both internal and external documentation for global and national clientsWorkload management – be able to anticipate and rise alerts on timeAssisting the product team in project execution while content is being involved.Tracks and manages incoming assets from ad agencies and clients to ensure we can hit deadlinesContinuous improvement and alignment of designs to global frameworkWhat does it mean to be successful
Ensures that all content services for Europe are managed and meets deadlines as outlined by clientsCollaborates with the support team to ensure all user manuals are built and documented Ensures QA prior to campaign going live to debug and minimise riskWorks well both in a team environment and independently to adhere to deadlines Ability to prioritise work and communicate proactively with team about in depending deadlines, issues or fixesBuilds relationships with stakeholders both internally and externallyQualifications and Experience
A Bachelor's Degree in Business Administration or Computer Science, or 1+ years of equivalent work experience in enterprise digital software projects (SaaS environment is preferred)Has French & English business language skill setExperience in the digital signage and integration technology industry is desired, but not required Proven experience in a similar role within an operational or operational support or in a customer-facing environmentExperience and knowledge of one or more Agile frameworks is appreciatedEffective verbal, written, listening, presentation and customer-focused skills. Advanced capability in Microsoft office & Adobe suites A broad understanding of general business management practices as well as software applications required to support and effectively utilize staff resources within the development/technical department. Knowledge or experience of working on a CMS, SaaS environment would be preferredJoin a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.