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Sales Team Lead

Il y a 3 mois

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As a Tory Burch Sales Lead, you will be an expert in delivering on the five stages of the transformational experience through balancing 'leader of the floor' (TLOF) responsibilities, the daily coaching of other Sales Associates, and managing your own individual sales & client book.

You will act as a leader in the store and are responsible for 'holding down the fort' when the GM & AGM are not available, which will at times include monitoring sales productivity, resolving customer or associate issues, and opening and/or closing duties.

Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals

  • Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
  • Model a highly productive selling environment by providing consistent training & coaching to sales associates
  • Take ownership for the customer journey in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships
  • Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
  • Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence
Achievement of personal sales and metric goals

  • Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
  • Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
  • Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities
experience in a high volume, customer-driven retail environment
Previous sales leadership and motivation experience

Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.