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Stage - Customer Success Officer (F/H)
Il y a 3 mois
- ETUDES DE PRIX / COMMERCIAL - Autres**Intitulé du poste**:
- Stage - Customer Success Officer F/H**Type de contrat**:
- Convention de stage**Statut**:
- Etudiant**Description de la mission**:
- Lancée en 2018, le démarrage de la marque Student Factory est un succès. 13 résidences ont accueilli leurs premiers étudiants et voyageurs professionnels à chaque rentrée depuis 2018 à Aix-en-Provence, Bordeaux, Nice, Paris, Montpellier...- Pour l'année 2024, quatre nouvelles résidences ouvrent leurs portes - Un esprit startup assumé, garant d'une agilité et d'une dynamique commerciale qui a permis à Student Factory de connaître une croissance forte ces dernières années. Prêt(e) à relever ce challenge avec nous ?**Véritable pilier de l'équipe commerciale, vos missions, si vous l'acceptez, seront**:
- Participation à un onboarding sans failles de nos résidents,
- Accompagnement de l'étudiant de la signature du bail/contrat jusqu'à son arrivée dans la résidence,
- Vérification de la conformité des documents (certificats VISALE, contrats GarantMe, etc ) avant l'envoi du bail/contrat,
- Être le référent auprès des étudiants et/ou garants pour compléter les dossiers,
- Soutien auprès de l'équipe dans la réponse aux problématiques client,
- Être garant de l'image de Student Factory auprès des étudiants,
- Suivi de l'activité du service et les actions à entreprendre via les rapports existants,
- Traitement des appels sortants et demandes entrantes via différents canaux (CRM SalesForce, téléphone, mails ),
**Ce que t'apportera ce stage**:
- Travailler dans un cadre alliant responsabilités et autonomie
- Découvrir l'importance de la relation client au sein d'une entreprise
- Acquérir beaucoup d'autonomie dans une team super bienveillante
**Profil**:
- Vous avez eu une ou plusieurs expériences en tant que Commercial ou en Relation Client. You speak english very well et vous avez de très bonnes compétences rédactionnelles (le Larousse n'a qu'à bien se tenir ).- Vous êtes à l'aise avec l'informatique et savez faire preuve de rythme et de proactivité. Rejoignez-nous **Informations supplémentaires**:
- Stage prévu du **13/05/2024** au **30/08/2024**- Déménagement prévu en Mars 2024 à la Tour To-Lyon (Part Dieu)
- Participation à l'abonnement transport public**Pourquoi nous rejoindre ?**:
- Nous vous proposons une équipe jeune et dynamique et un environnement chaleureux et animé, avec des espaces collectifs confortables et designs (canapés, babyfoot, cuisine avec boissons chaudes en libre-service ).**Niveau d'études min. requis**:
- Bac +3Localisation du poste
**Localisation du poste**:
- Europe, France, Auvergne Rhone-Alpes, RHONE (69)**OUI = j'exclus l'adresse NON = je n'exclus pas l'adresse**:
- Non**Adresse & Ville**:
- Lyon
