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Senior Product Manager
Il y a 3 mois
Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the Job
We are hiring a Senior Product Manager - Circularity with experience 5/7+ years on a customer-facing product to create the future of Back Market's relationship with customers by discovering new opportunities and optimising what we have from supporting device sales (smartphones, laptops, desktops, consoles, accessories, etc.), services attachment (insurance, mobile plans...), and circularity (trade-in and more to come). You'll be the squad leader and collaborate with our business teams, engineers, product designers, and researchers.
The customer journey web & app is our storefront to millions of users globally. It is central to the company strategy to evangelize 'refurbished tech' and circular economy for electronic devices. The Back Market product scope is very wide, so it's an opportunity to shape a better future and significantly impact millions of people. And eventually to help the world make more of what we already have
This will require a deep understanding of the refurbished space and our customers needs. You will be surrounded by experts who will support you in rethinking the future of the customer experience in our different countries from Europe to the US and APAC.
The hiring process is in 4 rounds:
Recruiter interview,
Product interview with live case study,
Business/Engineering stakeholders interview,
Cultural fit.
Your mission (if you accept it):- You lead your squad's vision by gathering strategic inputs and insights, synthesizing them into a compelling vision, and embarking to everyone with you.
- You are also responsible for defining your Northstar metric and KPIs: it drives the team toward concrete goals and impacts.
- You build strong roadmaps that embody the company strategy and consider the great other initiatives in the company.
- You are the entry point for all stakeholders to understand the short and long-term priorities, and you liaise with them to ensure your product fits perfectly into the Back Market experience (Services teams, Money journey teams, Operations with Logistics, Circularity, and Care teams, Legal, etc.).
- You are in charge of defining the most impactful iteration: you approach it methodically, balancing data centricity and emotional bonds that are at the heart of loved products.
- You can translate data into actionable insights.
- You communicate clearly and regularly on the risks and impacts of your roadmap and features: you know how to anticipate problems and dependencies to ensure a smooth delivery.
- The product management skills have no secret for you: you master the discovery steps (link with research, design, data), as well as delivery (testing and QA are part of the game).
- You are the Engineering Manager's daily partner: you adjust priorities if needed, and your communication skills and ability to collaborate with engineers ensure our quality standards and commitments are met.
- Data is your best friend: data drives your decisions and vision... You never work without data
- You are fluent English (multicultural teams)
- You have strong Product Manager experience 5/7+ years for senior/staff, ideally on a customer-facing side
- You have a proven track record of product vision (creating successful product vision)
- You have a strong business maturity, you understand the company challenges that come at each phase of growth, including the acquisition channels.
- You master soft skills like leadership, negotiation, and communication. This is highly appreciated by your stakeholders, who feel heard and engaged in your vision and operational activities. You have experience with facilitating difficult trade-offs and rallying people around a common plan
- You have product management experience in an agile environment (Scrum, Kanban, etc.) and you can shape product discovery and delivery according to agile principles. You are skilled with Product Designers, UX researchers, and Engineering teams & comfortable working with multiple strategic stakeholders
- You have a problem-solver attitude, comfortable navigating ambiguous situations using data and putting the user at the center of all your thoughts.
- You are driven by impact, fluent with data, and have a proven track record of measuring your impact thanks to A/B tests.
- You are a team player and know how to use soft power to embark people with you.
WHY SHOULD YOU JOIN US ?
A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts
A meaningful company : we became a mission-driven company in January 2022.
Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas
Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
Grow your career : with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1
Leadership Academy by Back Market: "be a coach not a dictator" is at the core of this program We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc...
Remote friendly company : up to 3 days of remote work per week
One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
We're here to SABOTAGE: It's our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a "Société à Mission", or company with a social mission, by the French government. We know we can't tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.
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