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Technical Support Intern
Il y a 3 mois
About Sunmi
As a cutting-edge tech company, Sunmi is a leader in IoT innovation, focusing on intelligent hardware solutions for businesses globally. The company is committed to delivering IoT devices and software/hardware integrations to empower store owners, transforming their stores into real-time IoT establishments and enhancing their business operations.
In 2019, Sunmi reached a valuation of over 1 billion USD, with investments from major players like Alibaba Ant Financial and Xiaomi.
Company website: [Blocked]
Position: Technical Support Intern (Stagiaire support technique)
We are looking for a proactive and tech-savvy Technical Support Intern to join our Technical and Project Team in Europe. The intern will be responsible for offering technical support to customers utilizing Sunmi Android products and related device management solutions. This role presents an excellent opportunity for a student to gain practical experience in a dynamic, tech-oriented setting.
Key Responsibilities:
- Provide technical support for Sunmi Android terminal users.
- Assist in diagnosing and resolving hardware and software issues reported by customers.
- Handle Jira Service Desk tickets and customer inquiries promptly and efficiently.
- Conduct remote support sessions to address device-related issues for users.
- Document technical problems and solutions for future reference and knowledge sharing.
- Participate in testing and quality assurance of new devices and software updates.
- Maintain high levels of customer satisfaction through exceptional service and transparent communication.
- Collaborate with the Technical Teams to identify and implement support process enhancements.
Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Knowledge of Android operating systems and mobile device management.
- Strong problem-solving abilities and technical troubleshooting skills.
- Outstanding written and verbal communication skills.
- Ability to convey technical information clearly and effectively in English.
- Customer service-oriented with a positive demeanor and eagerness to learn.
- Aptitude to work autonomously and within a team in a fast-paced setting.
- Familiarity with Jira Service Desk and Confluence is advantageous.
- Proficiency in Chinese is a bonus.
Benefits:
- Hands-on exposure to state-of-the-art professional Android technology.
- Learning opportunities from seasoned hardware and software professionals.
- Engagement in real-world technical support scenarios within a dynamic industry.
- Potential for future full-time employment based on performance and organizational requirements.
The role is based in Lyon, France.
Starting date: As soon as possible
Duration: 6 months
Please submit your CV to [Blocked]
