Emplois actuels liés à Technical Product Manager Primary Staining - Meylan, Auvergne-Rhône-Alpes - Roche
-
Technical Product Manager
il y a 7 jours
Meylan, Auvergne-Rhône-Alpes, France Roche Temps pleinJob DescriptionPosition OverviewWe are seeking a highly skilled Technical Product Manager to join our team at Roche. As a Technical Product Manager, you will be responsible for providing technical support and expertise to our customers in the EMEA-LATAM region.Main ResponsibilitiesProvide 2nd level support to customers in the EMEA-LATAM region, including...
-
Technical Product Manager
il y a 3 jours
Meylan, Auvergne-Rhône-Alpes, France Roche Temps pleinJob DescriptionWithin the Pathology Customer Area Leading Hub of the Regional Customer Support Center (RCSC) located in Meylan (France), the Technical Product Manager provides the necessary support to ensure the best results of our products and thus the high satisfaction of our customers.Main Responsibilities:Provide regionally a fast remote 2nd level...
-
Technical Product Manager
il y a 1 jour
Meylan, Auvergne-Rhône-Alpes, France Roche Temps pleinJob DescriptionPosition OverviewWithin the Pathology Customer Area of the Regional Customer Support Center (RCSC) located in Meylan, France, the Technical Product Manager will provide support to ensure the best results of our products and high customer satisfaction.Main ResponsibilitiesProvide 2nd level support at a regional level within the Expert Support...
-
Product Mechanical Architect
il y a 2 semaines
Meylan, Auvergne-Rhône-Alpes, France AMEG Group Temps pleinAbout the RoleThe Product Mechanical Architect will be responsible for designing the 3D model of the product using SolidWorks (SW) and coordinating interactions between different stakeholders. This role plays a key part in bridging the gap between design, production, and project management teams to ensure the efficient and consistent realization of...
-
Product Mechanical Architect
il y a 2 semaines
Meylan, Auvergne-Rhône-Alpes, France AMEG Group Temps pleinAbout the RoleThe Product Mechanical Architect will be responsible for designing the 3D model of the product using SolidWorks (SW) and coordinating interactions between different stakeholders. This role plays a key part in bridging the gap between design, production, and project management teams to ensure the efficient and consistent realization of...
-
Product Design Architect
il y a 3 semaines
Meylan, Auvergne-Rhône-Alpes, France AMEG Group Temps pleinAbout the RoleWe are seeking a highly skilled Product Design Architect to join our team at AMEG Group. As a key member of our design team, you will be responsible for designing and developing innovative mechanical products that meet our customers' needs.Key ResponsibilitiesProduct Design and Development: Develop detailed product models using SolidWorks (SW)...
-
Regional Product Support Specialist
il y a 3 semaines
Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinAbout the RoleLam Research is seeking a skilled Regional Product Support Specialist to join our Customer Support Business Group. As a key member of our team, you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment,...
-
Regional Product Support Specialist
il y a 2 semaines
Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinAbout the RoleLam Research is seeking a skilled Regional Product Support Specialist to join our Customer Support Business Group. As a key member of our team, you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment,...
-
Technical Support Expert
il y a 1 mois
Meylan, Auvergne-Rhône-Alpes, France CRIT GRENOBLE Tertiaire Temps pleinCompany Overview:As a prominent entity in the field of human resources and recruitment, CRIT has established a strong presence with nearly 450 employment agencies across France. For over six decades, we have been dedicated to fulfilling the requirements of both public and private sectors in various industries. Our commitment to supporting a diverse range of...
-
Technical Support Expert
il y a 1 mois
Meylan, Auvergne-Rhône-Alpes, France CRIT GRENOBLE Tertiaire Temps pleinCompany Overview:As a prominent entity in the realm of human resources and recruitment across diverse sectors, CRIT operates nearly 450 employment agencies throughout France. With a legacy spanning over 60 years, we cater to the requirements of both public and private organizations in all industries. Each year, we assist a significant number of employees...
-
Regional Product Support Specialist
il y a 2 semaines
Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinAbout the RoleLam Research is seeking a skilled Regional Product Support Specialist to join our Customer Support Business Group. As a key member of our team, you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment,...
-
Project Engineer
il y a 1 mois
Meylan, Auvergne-Rhône-Alpes, France AMEG Group Temps pleinJob Title: Senior Electrical Project CoordinatorCompany Name: AMEG GroupIn partnership with the Engineering Director, you will take charge of client engagement, business growth, and the management of electrical studies from the initial design phase through to implementation oversight.Your primary responsibilities will encompass: Cultivating and sustaining...
-
Senior Regional Product Support Engineer
il y a 1 mois
Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinJoin Our Team At Lam Research, the Customer Support Business Group is dedicated to providing exceptional support to our clients throughout their journey with our products. We focus on enhancing performance, safety, and quality for our customers' installed equipment and processes, delivering comprehensive service and lifecycle solutions. Your...
-
Factory HLS Product Specialist
il y a 2 semaines
Meylan, Auvergne-Rhône-Alpes, France Siemens Electronic Design Automation SARL Temps pleinJob DescriptionPosition OverviewThe Siemens Electronic Design Automation SARL is seeking a highly skilled Senior HLS Technical Marketing Specialist to join our Global Technical Marketing team. As a key member of our team, you will be responsible for defining, promoting, and deploying our High-Level Synthesis (HLS) and High-Level Verification (HLV) solutions...
-
Account Technology Manager
il y a 6 heures
Meylan, Auvergne-Rhône-Alpes, France Siemens EDA (Siemens Digital Industries Software) Temps pleinAbout UsSiemens EDA is a global leader in Electronic Design Automation software, empowering companies to develop innovative electronic products faster and more cost-effectively. Our software tools enable customers to push technology boundaries and deliver better products in the complex world of chip, board, and system design.Job SummaryWe are seeking a...
-
Regional Product Support Specialist
il y a 2 jours
Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinThe Group You\u0027ll Be A Part OfLam Research\u0027s Customer Support Business Group is dedicated to delivering exceptional customer support throughout the customer\u0027s lifecycle. Our team focuses on driving performance, productivity, safety, and quality of customers\u0027 installed base performance, and delivering service and lifecycle solutions for...
-
Regional Product Support Specialist
il y a 3 jours
Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinThe Group You\u0027ll Be A Part OfLam Research\u0027s Customer Support Business Group is dedicated to delivering exceptional customer support throughout the customer\u0027s lifecycle. Our team focuses on driving performance, productivity, safety, and quality of customers\u0027 installed base performance, and delivering service and lifecycle solutions for...
-
Service Account Manager F/H
il y a 6 heures
Meylan, Auvergne-Rhône-Alpes, France Siemens EDA (Siemens Digital Industries Software) Temps pleinAbout the RoleWe are seeking a highly skilled Service Account Manager F/H to join our EDA sales organization in the EMEA territory. As a key member of our team, you will be responsible for developing and executing the strategy for the services business across our EDA product lines.Key ResponsibilitiesDevelop and maintain knowledge of market conditions and...
-
Service Account Manager F/H
il y a 6 heures
Meylan, Auvergne-Rhône-Alpes, France Siemens EDA (Siemens Digital Industries Software) Temps pleinAbout the RoleWe are seeking a highly skilled Service Account Manager F/H to join our EDA sales organization in the EMEA territory. As a key member of our team, you will be responsible for developing and executing the strategy for the services business across our EDA product lines.Key ResponsibilitiesDevelop and maintain knowledge of market conditions to...
-
Pricing Manager
il y a 3 semaines
Meylan, Auvergne-Rhône-Alpes, France Roche Temps pleinJob OverviewPricing Manager (M/F/D)Roche, a leading pharmaceutical company, is seeking a Pricing Manager to play a crucial role in shaping the pricing strategy for our products and services. As a Pricing Manager, you will be responsible for maintaining price consistency across all product lines and segments, collaborating with various teams to align pricing...
Technical Product Manager Primary Staining
Il y a 3 mois
The Position
Au sein du Leading Hub Pathology Customer Area du Centre Régional de Support Client (RCSC) situé à Meylan (France), le Technical Product Manager apporte le support nécessaire pour assurer les meilleurs résultats des solutions Roche et ainsi la satisfaction de nos clients.
Les missions confiées au TPM Primary Staining concernent nos solutions logicielles et matérielles sur la ligne de produits de Coloration Primaire faisant partie de la gamme Pathologie Lab.
La zone géographique couverte par le poste est la région EMEA-LATAM (Europe, Moyen-Orient, Afrique, Amérique Latine).
Vos principales responsabilités:
Délivre un support de second niveau au niveau régional au sein du Expert Support Network
Fournit régionalement un support de deuxième niveau rapide à distance aux collègues sur le terrain et aux équipes du réseau de support client au RCSC. Effectue des visites d'expertise sur site lorsque nécessaire Escalade lorsque nécessaire les problèmes complexes aux équipes Global Customer Support (GCS) ou Post Market Quality (PMQ) incluant toute anomalie critique potentielle ou de cause inconnue. Agit en tant qu'interface régionale entre les équipes de support client, les équipes terrain et la Business Area (BA) pour fournir des solutions adaptées aux cas les plus complexes. Si nécessaire, fournit une assistance directe aux clients via les lignes téléphoniquesAssure un haut niveau de formation technique
Fournit des sessions de formation aux employés Roche sur les produits dont il est responsable. Contribue, à travers les communautés régionales de formateurs, au développement et à la mise à jour des contenus de formation en collaboration avec les équipes mondiales et le Learning Network régional. Assure un haut niveau de satisfaction avec les sessions de formation dispenséesEffectue un monitoring des données de service, des objectifs de coûts de service et des modifications techniques
Surveille et communique les données de support de la gamme de produits de coloration primaire Analyse la fréquence des pannes des systèmes installés, identifie les pièces qui causent le plus d'erreurs, la consommation de pièces détachées remplacées et tout autre indicateur clé de service. Définit des plans d'action appropriés pour minimiser les coûts de service et améliorer la facilité d'entretien Surveille l'évolution des rétrofits sur la gamme de produits pris en charge et leur mise en œuvre sur le terrain.Participe aux lancements et améliorations de produits
Participe aux lancements de nouveaux produits ou à leur mise à jour avec les autres parties prenantes régionales et mondiales Agit comme la voix de la région EMEA-LATAM pour piloter l'amélioration du produit Aide les équipes commerciales internationales à hiérarchiser les améliorations techniques attendues ou les correctifs logiciels nécessaires.Assure la transmission des connaissances et informations techniques
Assure un transfert de connaissances vers les équipes de support client pour une plus grande autonomie et expertise. Contribue à la documentation globale -Roche Diagnostics Knowledge- pour partager l'expérience et les connaissances sur les nouveaux problèmes rencontrés et leurs résolutions Participe localement aux informations techniques ponctuelles auprès des clients et à la gestion des réclamations officielles. Agit comme ambassadeur technique local de sa gamme de produits auprès des équipes Sales & Marketing.Qui vous êtes:
Baccalauréat avec niveau universitaire de deux ans ou plus en sciences ou en génie technique 2 à 3 ans d'expérience en service à la clientèle, idéalement dans un environnement médical ou scientifique. Connaissances en électronique, fluidique, pneumatique (informatique et réseau serait un atout) Expérience de l'application de la pensée analytique et des compétences en résolution de problèmes Expérience de travail dans un environnement collaboratif où une mentalité de travail d'équipe est encouragée Excellentes compétences en communication : capacité à communiquer efficacement dans un environnement multiculturel et avec un public diversifié. Compétences démontrées en leadership et état d'esprit positif et créatif Un anglais courant est requis pour ce poste (B2 CEFR) Capacité à voyagerChez Roche, nous travaillons avec intégrité, courage et passion pour fournir les meilleurs produits et services aux patients et aux professionnels de la santé.
Chez Roche, nous considérons que la diversité est source d'innovation. Nous sommes ouverts à tous les profils et nous nous engageons à créer un environnement de travail agréable et inclusif.
#LI-HR1
Within the Pathology Customer Area Leading Hub of the Regional Customer Support Center (RCSC) located in Meylan (France), the Technical Product Manager provides the necessary support to ensure the best results of our products and thus the high satisfaction of our customers.
The missions entrusted to the TPM will concern our software and hardware solutions on the Primary Staining product line, part of the Pathology Customer Area.
The geographical area covered is the EMEA-LATAM region (Europe, Middle East, Africa, Latin America).
Your main responsibilities:
Deliver 2nd level support at a regional level within the Expert Support Network
Provide regionally a fast remote 2nd level support to the field colleagues and to the Customer support Network teams at the RCSC. Conduct onsite Expert support visits when needed Escalate when necessary, issues to the Global Customer Support (GCS) or the Post Market Quality (PMQ) teams including all potentially critical anomaly or of unknown cause Act as the regional interface between customer support teams, field teams, and the Business Area (BA) to provide solutions adapted to the most complex cases. If necessary, provide direct support to customer through phone linesEnsure a high level of technical training
Provide training sessions for Roche employees on the products she/he is responsible for. Contribute, through the regional trainers communities, to training content development and updates in collaboration with the global teams and the Learning Network. Ensure a high level of satisfaction with delivered training sessionsMonitor service data, Service Costs objectives and technical modifications
Monitor and communicate the support data of the Primary Staining product line Analyze the frequency of system breakdowns, identify the most error causing parts, the consumption of replaced spare parts and any other key service indicators. Define appropriate action plans to minimize service costs and to drive serviceability Monitor the evolution of retrofits on the supported product line and their implementation in the field.Participate to launches and product improvements
Participats to the launches of new products or their update together with the other regional and global stakeholders Act as the voice of the EMEA-LATAM region to drive the product improvement Help the international business teams to prioritize the expected technical improvement or software patches needed.Ensure the transmission of technical knowledge and information
Ensure a knowledge transfer towards the Customer support teams for a greater autonomy and expertise. Contribute to the global documentation -Roche Diagnostics Knowledge- to share the experience and knowledge on new encountered issues and their resolutions Take part locally in the occasional technical information towards the customers and official complaints management. Be the local technical ambassador of your product line for the Sales & Marketing teams.
Who you are:
At Roche, we work with integrity, courage and passion to provide the best products and services for patients and healthcare professionals.
Roche embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
