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Internal Support Technician
Il y a 3 mois
Short description:
We are looking for a Support Technician to strengthen the technical expertise and performance of our field personnel regarding our portable measuring arms and the RDS software.
Tasks in detail:
- Train Hexagon field personnel (Applications Engineers, Service Technicians and Sales Engineers) regarding both hardware and software, both at our factory in Montoire and at other Hexagon premises worldwide.
- Improve training tools and develop training evaluation for continuous improvement.
- Identify ways to improve our service/support offering.
- Optimize branch support processes for better local support efficiency.
- Implement customer support process models.
- Test new products and software in collaboration with R&D.
- Troubleshoot hardware and software issues by replicating tests performed by our service centers.
- Monitor the efficiency of the hotline, ensuring that reported cases are resolved as quickly as possible.
Requirements:
- Technical background with 3 years of experience working with with electronics, mechanics or metrology.
- Fluent English combined with excellent communication skills, written and spoken.
- Experience working with a ticketing system (Jira or any other) will work in your favour.
- Availability to travel, worldwide, up to 15% of the time.
- Category B driving license.
What we offer:
- This is an internal support function which offers a wide range of tasks and ways to develop your skills.
- For the first 6 months, you would need to work from the office daily. From then onwards, you could start working hybrid, 3 days per week from the office, 2 days per week remote from home.
- We will fully train you in this role. No previous experience is required with portable arms or other metrology devices, yet this experience would be very beneficial.
- Competitive salary and a company car.
