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Operations and Services Manager – Foundational Services
Il y a 4 mois
Rexel. Electrifying solutions that make a sustainable future possible.
Rexel, worldwide expert in the professional multichannel distribution of electrical products and services for the energy world, addresses three main markets - residential, commercial, and industrial. Passionate, dedicated and highly knowledgeable, our people are instrumental in bringing innovative electrification solutions to the field and making energy transition happen. We believe in bringing positive energy to everything we do.
This Company operates through a network of over 1,900 branches in 21 countries, with more than 26,000 employees. The Group’s sales were €18.7 billion in 2022.
With over 100 people working in Paris and Dallas offices supported by a strong offshore team, Rexel IT and Digital team is key to the success of Rexel Strategic plan – Power up 2025. Whether you are interested in building best in class Digital experience for our customers, employees or suppliers or working on cutting-edge Data use cases to support Rexel being a differentiated leader in our market, we need technology domain expertise to support our transformation – Digital platform and Microservices, Hybrid Cloud, Container as A Service, Cutting Edge Data Cloud technologies, Security expertise, Agile and DevSecOps, Project managers…
Joining Rexel's IT & Digital teams offers an exciting and dynamic environment, where you can make a tangible difference, work on innovative projects, collaborate with diverse teams, and grow both professionally and personally.
Rexel recognizes the importance of innovation and encourages its IT & Digital teams to think creatively and push the boundaries of what's possible.
Your impact :
As an Operations and Services Manager – Foundation Services, you will work on behalf of Rexel IT Group in the Service and Global operation teams. You will report to the Global CTO organization into the Senior IT Manager accountable for Delivery of the CTO’s Services.
As the Operations and Services Manager – Foundational Services, you will be responsible for overseeing and managing the global operations and delivery for 24 x 7 operations and teams, supporting secure and stable operations for our cloud, hybrid and datacenter technologies globally.
You will be responsible for the full scope of Operations and ITIL services supporting:
- Global Operations functions 24 x 7 for Digital, Security, Infrastructure (cloud and on premise) and globalization of L1 and L2 support teams.
- Leading ITSM continuous improvement
Your day to day :
As an Operations and Services Manager, you are expected to ensure a stable and secure operation for the entire CTO foundations scope. This includes:
- Supporting the Senior IT Manager accountable for Delivery of the CTO’s Services
- Management and configuration of the ITSM tooling, including logic and API management.
- Lead Run Services for all scopes, including management of the suppliers, SLAs, availability and Service Catalogue offerings;
- Ensuring stakeholder engagement and communication on each scope is transparent
- Ensure strong IT Service Management Operation processes are in place (Change Management, Event Management, Incident Management, Problem Management, Service Management) to warrant platform stability;
- Work in collaboration with technical teams to ensure lifecycle management and production stability;
- Ensure incident and crisis management process and communication plans;
Your strenghts and skills :
- Master's degree in Computer Science, Information Systems, or a related field and at 7 years of experience in Service and Operations Delivery, ideally with prior technical experience.
- Tactical soft skills, as working with different cultures within a decentralized and complex organization - relationship building is a large part of the role
- Strong interpersonal & communication skills, able to communicate across a broad spectrum of users
- Excellent organizational skills, strong autonomy
- Ability to develop and implement operational policies and procedures
- Team player with a continuous improvement, collaborative, positive and resilient mindset
- Basic knowledge of a broad spectrum of Infrastructure and cloud solutions (Firewalls, Virtualization, Routing, DNS, OS, Load-balancer, Azure, …)
- Maintain high-quality documentation
- Continuous improvements mindset
- Strong analytical and problem-solving skills
- Ability to operate suppliers with various delivery models and service levels
- Ability to design tools to measure performance
- Troubleshooting skills
Our work environment :
- Grow professionnally within a dynamic and fast changing sector at the heart of current societal and economic issues.
- An international environment, multicultural teams within a diverse and inclusive workplace.
- Learn and develop yourself by working with true experts in their technology areas
- A Truly Team spirit environnement
- 90% of our employees are proud to work for Rexel
What we offer :
- 2 days a week of teleworking
- An attractive package including base salary + bonus + profit sharing
Are you motivated to join a team of passionate, friendly and customer-focused people? Send us your application
