IT Technical Support
Il y a 2 mois
Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.
You'll be part of one global team where you can learn fast and stay true to yourself.
Context :
As part of the service desk team, you will be responsible for providing support to Murex employees based in Paris office.
This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.
Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions,
Your missions/What you'll do ?
- Install, configure, and upgrade windows operating systems and softwares installed on the end-users workstations.
- Install and replace hardware (Workstations, Laptops, screens, network cable,)
- Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV
- Follow cases with support vendors.
- Support Teams telephony, mobile devices, and smartphones for end-users.
- Maintain User Account in Active Directory, disk encryption and antivirus.
- Assist users with Citrix and VPN connectivity.
- Participate in the creation of documentation to ease the work for the operation team.
- Follow procedures and guidelines defined for the team.
- Collaborate with other IT teams (network, storage, Windows Infra,) to resolve incidents when needed
- Flexibility in covering support shifts
- Participate in discussions and presentation to evolve the infrastructure.
- At least 1 year of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users
- Bachelor's degree in Information Technology or a closely related field
- Relevant experience endpoint management systems like SCCM, Microsoft windows 10-11 and Office 365
- Experience in the usage of service desk ticketing system to handle incidents and requests
- Strong analytical skills and efficient problem solving
- Willingness to learn continuously
- Fluency in English and French is required
- Good communication skills to be able to present ideas and communicate with vendor support
-
IT Technical Support Specialist
il y a 1 semaine
Paris, Île-de-France Point72 Temps pleinAbout the RoleWe are seeking an exceptional IT Operations Engineer to join our team at Point72 Asset Management. As a key member of our technology services group, you will provide top-notch technical support and guidance to clients across the Firm.Key ResponsibilitiesProvide expert-level technical assistance and insightful advice to clients on various...
-
Technical Support Specialist
il y a 3 semaines
Paris, Île-de-France Groupe Crédit Coopératif Temps pleinAbout the Role:As a Technical Support Specialist at {company}, you will be responsible for providing timely and effective technical assistance to customers. Your primary goal will be to resolve customer issues efficiently and ensure customer satisfaction. You will work closely with the IT team to identify and troubleshoot technical problems, and provide...
-
IT Support Partner
il y a 4 semaines
Paris, Île-de-France Doctolib Temps pleinJob SummaryWe are seeking a skilled IT Support Partner to join our team at Doctolib. The successful candidate will be responsible for providing top-notch IT support to our users, ensuring a seamless experience and resolving technical issues in a timely manner.Main Responsibilities:Provide IT Support: Offer technical assistance to users via phone, email, or...
-
IT Support Specialist
il y a 4 semaines
Paris, Île-de-France Exclusive Networks Temps pleinAbout the RoleWe are seeking a highly skilled Junior IT Support Engineer to join our team at Exclusive Networks. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide technical support to customers via phone,...
-
Technical Support Engineer 1
Il y a 2 mois
Paris, Ile-de-France Datadog Temps pleinWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team...
-
IT Support Specialist
il y a 4 semaines
Paris, Île-de-France Doctolib Temps pleinAbout the RoleWe are seeking an IT Support Specialist to join our team at Doctolib. As an IT Support Specialist, you will be responsible for providing technical expertise to users, both on-site and remotely.Key ResponsibilitiesProvide level 2 support for incidents escalated by the service deskWork closely with the service desk to resolve issues in a timely...
-
IT Support Team Lead Deputy: Expert Technical Guidance
il y a 2 semaines
Paris, Île-de-France Imerys Temps pleinImerys IT Support Team Lead Deputy Job DescriptionWe are seeking an experienced IT Support Team Lead Deputy to join our EMEA IT Customer Care service team at Imerys, a world leader in creating specialty solutions that improve everyday life through minerals. This position offers the opportunity to work with a talented team, develop technical expertise, and...
-
Technical IT Project Manager
il y a 4 semaines
Paris, Île-de-France Akeneo Temps pleinAkeneo, the global leader in Product Information Management (PIM), is seeking a skilled Technical IT Project Manager to join its Internal IT team.This pivotal role involves leading transformation and change management initiatives to facilitate the seamless adoption of new IT processes and systems across the company.Key Responsibilities:Act as Akeneo's...
-
Senior IT Site Support Specialist
il y a 2 semaines
Paris, Île-de-France Free2Move Temps pleinAbout the Role:We are seeking a highly motivated and experienced Senior IT Site Support to join our dynamic team in Tunis.This role will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure and ensuring the smooth operation of all IT systems at our site.The successful candidate will also play a key role in...
-
IT Support Specialist
il y a 4 semaines
Paris, Île-de-France Doctolib Temps pleinAbout the RoleWe are seeking an IT Support Specialist to join our team at Doctolib. As a key member of our IT department, you will be responsible for providing technical support to our users, ensuring they have a seamless experience with our platform.Key ResponsibilitiesReceive, qualify, and process IT requests and incidents from our users.Provide level 1...
-
IT Support Professional
il y a 4 semaines
Paris, Île-de-France Doctolib Temps pleinAbout the RoleWe are seeking an IT Support Professional to join our team at Doctolib. As an IT Support Professional, you will be responsible for providing technical assistance to our users, both on-site and remotely. You will work closely with our service desk to resolve issues in a timely and satisfactory manner.Key ResponsibilitiesProvide technical support...
-
Technical Support Specialist
il y a 4 semaines
Paris, Île-de-France TP ICAP Temps pleinThe TP ICAP Group is a leading provider of market infrastructure solutions. Our purpose is to deliver innovative and responsible solutions to clients, improving price discovery, liquidity, and data distribution across global financial and commodities markets.As a key member of our team, you will be responsible for providing high-quality support services to...
-
Technical Support Specialist
il y a 2 semaines
Paris, Île-de-France Newrest Temps pleinJob OverviewThe ICT Officer will be responsible for providing technical support and assistance to the users of the information system at Newrest.Main ResponsibilitiesInstall, configure, and troubleshoot office equipment, including computers, printers, and other devices.Handle support requests and resolve incidents in a timely manner.Provide internal and...
-
Onsite IT Support Specialist
il y a 4 semaines
Paris, Île-de-France Stefanini Temps pleinJob DetailsStefanini is seeking a highly skilled Onsite IT Technician to join our team. As an Onsite IT Technician, you will be responsible for providing top-notch technical support to our clients. This is a fantastic opportunity to work with a leading IT services company and play a key role in delivering exceptional IT support.Key Responsibilities:Perform...
-
Technical Support Specialist
il y a 4 semaines
Paris, Île-de-France CoStar Group Temps pleinJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CoStar Group in Paris, France. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients across various locations.Key ResponsibilitiesProvide technical guidance and assistance to clients on various systems...
-
Senior IT Site Support Specialist
il y a 4 semaines
Paris, Île-de-France Free2Move Temps pleinAt Free2Move, we are seeking a highly skilled Senior IT Site Support to join our dynamic team in Tunis. As a key member of our IT department, you will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure, and ensuring the smooth operation of all IT systems at our site.Key Responsibilities:Provide timely and...
-
Technical Support Specialist
il y a 4 semaines
Paris, Île-de-France TP ICAP Temps pleinRole OverviewThe End User Support Engineer Associate is a key member of our team, responsible for providing high-quality support services to our various brands in a fast-paced financial company. This is a hands-on, on-site role that requires the ability to handle problems with expertise and exceptional judgment while working with end-users.Key...
-
Technical Support Specialist
il y a 2 semaines
Paris, Île-de-France Fortinet Temps pleinTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Fortinet team. The ideal candidate will have a strong understanding of DNS, NFS, SMTP, HTTP, and TCP/IP.Key Responsibilities:Provide technical assistance to customers and internal teams.Assist in pre-sales activities, including qualifying sales leads and providing...
-
Senior IT Support Specialist
il y a 3 semaines
Paris, Île-de-France The American University of Paris Temps pleinJob DescriptionThe American University of Paris is seeking a highly skilled Senior IT Support Specialist to join its Information Technology Services (ITS) team. This is a key role in providing technical support to staff, faculty, and students, and assisting with the installation, configuration, and maintenance of desktop computers, peripheral equipment, and...
-
IT Support Specialist
il y a 4 semaines
Paris, Île-de-France The American University of Paris Temps pleinJob Title: Lead IT Support TechnicianJob Summary:The American University of Paris is seeking a highly skilled and experienced Lead IT Support Technician to join its Information Technology Services (ITS) team. As a key member of the team, you will be responsible for providing technical support to staff, faculty, and students, ensuring the smooth operation of...
