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Customer Service Manager/ Stagiaire
Il y a 4 mois
Manadge est une plateforme d'analyse publicitaire permettant aux éditeurs et aux vendeurs de contrôler et de comprendre tous les partenaires de monétisation. Nous fournissons une plateforme unique aux éditeurs et aux annonceurs pour les aider à comprendre et à gérer leurs données à travers leurs SSP et DSP. Nous faisons partie de Triton Digital, une société américaine de technologie audio numérique.
Nous sommes un leader mondial dans l'industrie de l'audio numérique, fournissant des outils à chaque membre de l'équipe : Ventes, AdOps, Traders, et même ventes directes.
Nous sommes actuellement à la recherche d'un.e stagiaire Customer Service Manager avec une forte capacité de relation client et de communication pour rejoindre l'équipe Customer Service Manager à Paris.
Faisant partie de l’équipe Customer Success Manager, vous relèverez du Lead CSM. Vous serez chargé.es d’assurer le succès et la satisfaction de nos clients sur la plateforme Manadge, d’établir des relations solides avec les clients, de comprendre leurs besoins et de les aider à maximiser la valeur de notre plateforme analytique. Vous dirigerez également le suivi de toutes les activités de marketing de performance.
Principales responsabilités :
Guider les nouveaux clients à travers le processus d’onboarding, en assurant une transition en douceur sur la plateforme.
Fournir des sessions de formation aux utilisateurs, en les aidant à comprendre les fonctionnalités et les meilleures pratiques de la plateforme.
Effectuer des contrôles réguliers pour évaluer la satisfaction des clients, identifier les problèmes potentiels et répondre aux préoccupations de manière proactive.
Rester informé des mises à jour, des nouvelles fonctionnalités et des améliorations apportées à la plateforme.
Collaborer avec les équipes marketing pour présenter des histoires de clients réussies.
Exigences:
Licence/Master en commerce, marketing ou dans un domaine connexe,
Minimum 1 an d’expérience dans les relations clients,
Expérience dans l’utilisation d’outils d’analyse marketing (outils Google, Segment, outils de tracking,…),
Maîtrise de Microsoft Office, en particulier d’Excel.
La maîtrise du français et de l’anglais est requise.
Solides compétences analytiques, interpersonnelles et de communication écrite/verbale.
Forte autonomie et esprit pratique démontré.
