Customer Success Manager
il y a 4 semaines
Diversity, Equity, and Inclusion
It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.
About Taulia
Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com. Compensation is based on a variety of factors including (but not limited to): skills, depth of work experience, certifications, geography, etc. Total compensation for this role includes a generous benefits program, RSU incentive plan and annual performance bonus. Additionally, compensation is reviewed annually and career pathing opportunities are available for continued development.
About the Job
As part of the Customer Success team, the Customer Success Manager will act as a program manager responsible for rollout and growth, driving positive results and ensuring customer’s success. The primary focus of the Customer Success Manager is to help Taulia's customers achieve their business goals.
Responsibilities
- Responsibility for one of Taulia’s largest customers Airbus, which involves being on-site with Airbus at their headquarters in Blagnac, Toulouse for at least 3 days a week.
- Dedicating 60% of time to Airbus and then the remaining 40% on other Taulia customers.
- Designing the strategy for business case achievement by closely working with the customer.
- Taking responsibility for forecasting the growth of the business programs. Assisting in the execution of strategies with customers to drive program growth.
- Participating in customer workshops and bridging business goals to all aspects of delivery.
- Building relationships with senior stakeholders at assigned clients, especially Airbus.
- Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior.
- Defining and presenting recommendations to improve and grow the customer’s program based on Taulia’s prescriptive data analytics. Gain customer action to move on the recommended steps.
- Collaborating with the Supplier Marketing, Enterprise Automation and Supplier Success teams in the execution of campaigns that are part of developing the customers' business program.
- Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives.
- Leading business reviews with assigned customers including creation of presentations.
- Nurturing the operational relationships of each assigned customer. Checking in regularly, monitoring progress-to-goal, and ensuring the program stays on track. Managing business escalations, when required.
Skills, Knowledge and Experience required
- At least 5 years of professional experience.
- Previous experience in Working Capital programs, Trade Finance, Procure-to-Pay, Supply Chain, and/or Business Consulting preferred.
- Background in Working Capital Management, Purchase to Pay process, and/or Supply Chain Finance. Comfortable with financial concepts.
- Experience with/in, enterprise, global, or large-scale projects, with a strong business acumen and understanding of organizational issues and challenges.
- Led live and web-based meetings while effectively presenting concepts.
- Experienced and strong customer-facing skills including handling difficult conversations.
- Exceptional communication skills (written, verbal, and active listening).
- Personable, and able to develop and maintain strong relationships.
- Credible and confident, comfortable working a room while providing an engaging presentation.
- Intellectually curious.
- Naturally curious and a strategic thinker with problem-solving skills.
- Organized and detail-driven, while also mastering the big picture.
- Embracing change and thriving in a fast-moving environment.
- Effective under pressure, skilled in managing customer escalations.
- Comfortable with learning new software and with intermediate to advanced Excel skills.
- French and English language proficiency is required.
- This role must be based in Toulouse.
Taulia is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
-
Customer Operations Engineer
Il y a 3 mois
Toulouse, Haute-Garonne, France Loft Orbital Solutions Temps pleinWanna join the adventure?COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal...
-
Customer Service Representative
il y a 4 semaines
Toulouse, Haute-Garonne, France Belden Inc. Temps pleinBelong. Believe. Be You. Belden. Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a...
-
Delivery Manager
il y a 3 semaines
Toulouse, Haute-Garonne, France TEKEVER Temps pleinAre you ready to revolutionise the world with TEKEVER? Join us, the European leader in unmanned technology, where cutting-edge advancements meet unparalleled innovation. We offer a unique surveillance-as-a-service solution that provides real-time intelligence, enhancing maritime safety and saving lives. TEKEVER is setting new standards in intelligence...
-
Project Manager
Il y a 5 mois
Toulouse, Haute-Garonne, France GTS Group Ltd Temps pleinGTS Group are looking to speak with experienced Project Managers / Chef de Projet working within the space industry to join our multi-national customer to support their delivery of large projects of the design and build of an electronic / RF product.Key Responsibilities of the Project Manager / Chef de Projet:Lead and manage complex technical projects from...
-
Senior Project Manager
Il y a 5 mois
Toulouse, Haute-Garonne, France SUPANOTCH. Temps pleinNous recrutons pour l'un de nos clients, acteur majeur de l'Ingénierie et du Digital, un(e) Chef(fe) de Projet Senior ayant une expérience significative en Ingénierie Informatique.VOTRE RÔLECapter puis traduire de manière claire et exhaustive les exigences techniques internes/externes.Identifier et uniformiser les procédés et standards...
-
Senior Project Manager
Il y a 5 mois
Toulouse, Haute-Garonne, France SUPANOTCH. Temps pleinNous recrutons pour l'un de nos clients, acteur majeur de l'Ingénierie et du Digital, un(e) Chef(fe) de Projet Senior ayant une expérience significative en Ingénierie Systèmes dans l'Aéronautique.VOTRE RÔLECapter puis traduire de manière claire et exhaustive les exigences techniques internes/externes.Identifier et uniformiser les...
-
IoT project manager
Il y a 2 mois
Toulouse, Haute-Garonne, France Davidson Temps pleinJoining Davidson not only means joining a group of 3,000 consultants in 6 countries and 2 continents, but also joining a company that has been voted a Great Place To Work France and Europe by its employees for no less than 4 years, as well as one of the largest B Corps in France, named Best in the World in the employees" category in 2022! (B Corps" form a...
-
Space Project Manager
il y a 3 semaines
Toulouse, Haute-Garonne, France ROVIAL Space Temps pleinCompany Overview: The space industry is at a pivotal moment of growth, with significant developments in exploration and infrastructure. Radically new robotic capabilities will be needed to assemble, maintain, and service these new orbital infrastructures in high orbits and beyond. At ROVIAL, we are at the cutting edge of this vertical development, providing...
-
Business Analyst
il y a 4 semaines
Toulouse, Haute-Garonne, France Stack Digital Temps pleinWe are looking for an individual will support projects for the R&D division for our client's Biopharma and Biotech customers. The individual will act as a business analyst and closely work with lab scientists to gather requirements. He or she will have to work with scientists and business/IT managers at Customers in conjunction with the delivery team...
-
Production Planner
Il y a 2 mois
Toulouse, Haute-Garonne, France Quest Global Temps pleinAbout Quest Global:Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and...
-
OT Cyber Security Consultant
il y a 3 semaines
Toulouse, Haute-Garonne, France Glocomms Temps pleinOT Security ConsultantLocation: ToulouseWorking Pattern: Hybrid (2 days per week onsite)MUST BE ENGLISH SPEAKINGI am currently assisting an leading multinational Network provider in the search for a external OT Security Consultant. As part of the Cyber Security team, the OT Security consultant shall be responsible for the OT security scope and associated...
-
Senior Business Analyst French Speaking
il y a 3 semaines
Toulouse, Haute-Garonne, France Excelra Temps pleinBusiness Analyst/Consultant (French)The individual will support projects for the R&D division at Excelra for the Biopharma and Biotech customers.The individual will act as a business analyst and closely work with lab scientists to gather requirements. He or she will have to work with scientists and business/IT managers at Customers in conjunction with the...
-
Principal System EngineerFlight Control
Il y a 3 mois
Toulouse, Haute-Garonne, France AVIAGE SYSTEMS Temps pleinRole Summary/PurposeThe Principal Engineer role will be directly involved in the definition, architecting and development of flight control computer products and contribute directly to the current and future AVIAGE SYSTEMS products and systems. The successful candidate is expected to have strong technical background and practical expertise in both flight...
-
Technicien(ne) analyse de logs
il y a 3 semaines
Toulouse, Haute-Garonne, France Naïo Technologies Temps pleinEntreprise pionnière de la robotique agricole, Naïo Technologies commercialise une gamme de robots autonomes dans le monde entier. Naïo Technologies accompagne et conseille ses clients agriculteurs/viticulteurs ainsi que les revendeurs de machines agricoles dans l’usage de technologies innovantes respectant la biodiversité, au service d’une...
-
Domain Architect for enterprise Infrastructure
Il y a 3 mois
Toulouse, Haute-Garonne, France Airbus Temps pleinJob Description:Airbus Defence and Space is looking for a Domain Architect for enterprise Infrastructure (d/f/m) to join our team based in Toulouse, France.This area enables our company with infrastructure and transversal system solutions by capturing business requirements that are transferred into non-standard demand improvements or digital projects, by...
-
Procurement Consultant
il y a 3 semaines
Toulouse, Haute-Garonne, France Kronos Group Temps pleinKronos Group is a twice ‘Financial Times’ awarded management consulting firm aiming at improving the economic performance of its customers through a deep expertise in digital, procurement, finance and project management.While being a human sized company employing +150 people, it provides worldwide developmentopportunities thanks to the EPSA Group....
-
Business Intelligence Partner
il y a 4 semaines
Toulouse, Haute-Garonne, France Randstad Enterprise Temps pleinRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services...
-
Level III support engineer
Il y a 2 mois
Toulouse, Haute-Garonne, France Davidson Temps pleinJoining Davidson not only means joining a group of 3,000 consultants in 6 countries and 2 continents, but also joining a company that has been voted a Great Place To Work France and Europe by its employees for no less than 4 years, as well as one of the largest B Corps in France, named Best in the World in the employees" category in 2022! (B Corps" form a...
-
Domain Architect for enterprise Infrastructure
Il y a 3 mois
Toulouse, Haute-Garonne, France Airbus Temps pleinJob Description:Airbus Defence and Space is looking for a Domain Architect for enterprise Infrastructure (d/f/m) to join our team based in Toulouse, France.This area enables our company with infrastructure and transversal system solutions by capturing business requirements that are transferred into non-standard demand improvements or digital projects, by...
-
Integrated software developer
Il y a 2 mois
Toulouse, Haute-Garonne, France Davidson Temps pleinJoining Davidson not only means joining a group of 3,000 consultants in 6 countries and 2 continents, but also joining a company that has been voted a Great Place To Work France and Europe by its employees for no less than 4 years, as well as one of the largest B Corps in France, named Best in the World in the employees" category in 2022! (B Corps" form a...