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Customer Success Manager H/F
Il y a 4 mois
Quelles sont les missions ?
Tu auras comme missions:De gérer les requêtes sur Intercom : LaGrowthMachine est une plateforme puissante, et donc complexe. Tu seras responsable de répondre aux questions d'implémentations des clients. Nous avons catégorisé 3 niveaux de supportDe maîtriser le volume de requête entrante : le nombre de clients grandit vite, tu devras donc utiliser un ensemble d'outils à ta disposition pour systémiser ton approcheD'accompagner les clients vers le succès : le support n'est pas un poste de coût, c'est une opportunité de vente, pour permettre au client de réussir. Ton rôle n'est pas simplement de répondre aux questions, mais d'embarquer l'utilisateur plus loinC'est donc un poste clef, à mi-chemin entre du commercial, support et produitTu apprendras donc :
A prendre du recul sur ton quotidien pour avoir une approche systémique des problèmes
A créer des processus et automatisations pour servir toujours plus de clients
A former des clients pour qu'ils deviennent expert LGM
A motiver des utilisateurs
A upsell un client
Quel est le profil idéal ?
Profil recherché:Le goût de la conversation. Un bon customer success sait créer une relation instantanément avec l'utilisateur, même à l'écrit
L'envie d'aider. On n'attend pas à ce que tu "traites le ticket", mais que tu cherches à comprendre pourquoi à chaque instant, pour conseiller à tout instant
La passion d'enseigner. Si tu arrives à créer cette situation de confiance, tu auras la possibilité de sensibiliter/éduquer nos utilisateurs pour leur permettre de bien prospecterPoste basé à SAINT MANDE (94)
Formation prise en charge à 100% par l'entreprise
Ce poste vous intéresse ? Envoyez vite votre candidature
Qui a publié cette offre ?
Formations en Alternance et à distance Marketing Digital, Ressources Humaines, Communication, Commercial et Relation Client, Management et Gestion, Immobilier, Développement Web etc. Formations diplômantes de niveau Bac+2, Bachelor de niveau Bac+3/4, MBA / Mastère de niveau Bac+5 disponibles en format elearning et 100% en alternance.
