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specialist
Il y a 4 mois
Requisition Number
1371565BR
Job
Administrator
Experience
2.5-5 Years
Job Description (Posting)
Join HCLTech France Global Top Employer 2024
HCLTech is a global technology company, home to 225,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse et Blagnac.
We are looking for a Deskside Service Engineer to join our teams working on one of our renowned client's facility based in Dardilly, Auvergne-Rhône-Alpes, France.
Your role and Responsibilities would be-
• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Reporting to the Track Lead / Team Lead
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Troubleshooting technical issues
• Ensuring that the processes are adhered to.
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment.
• Improves and maintains customer and employee satisfaction.
• Performing asset inventory activities as needed
• Create documentation for process and procedures.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis
Required Skills / Qualifications:
• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
• Strong Microsoft Operating System installation (Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills.
• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipment/Devices Strong knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers.
• Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc)
• Strong desktop support knowledge including hardware, software, and networking concepts.
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Good knowledge of MAC OS, IPAD and Android devices
• Knowledge in windows Image build process and SCCM deployments.
• Basic understanding of Audio/Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills
Soft Skills
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
• Should have a great customer handling skill.
• Able to handle unforeseen situations.
• High level of acceptance
• Can drive HCL's value and its methodology.
Interested in a new challenge? Willing to join a multinational company with a world of possibilities? Then you should apply
Please submit your CV in English. For further information, please contact
Job Description (Posting).
General DescriptionResponsibilities :-Adhering to SLAsITIL Processes awareness and adhering toReporting to the Track Lead / Team LeadHandling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problemsTroubleshooting technical issuesEnsuring that the processes are adhered toBuilding and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and BackupSetup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.Tracking work tickets on ITIL based ticketing system like Service Now & RemedyTroubleshooting network connectivity issues and diagnosing and solving hardware/software issues.Performs repairs on computers, laptops, printers and any other authorized peripheral equipmentImproves and maintains customer and employee satisfactionPerforming asset inventory activities as neededCreate documentation for process and proceduresBreak-fix, troubleshoot and resolve software issues; Reimaging computers/hard drivesProviding frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.Technical RequirementsRequired Skills / Qualifications: Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/DevicesStong knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, Powerpoint etc) Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds Good knowledge of MAC OS, IPAD and Android devices Knowledge in windows Image build process and SCCM deployments. Basic understanding of Audio/Video equipment and conference room setup User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations Troubleshoot and assist end users with mobile device setup, activations and performance issues. Handheld Blackberry, Android & IOS support knowledge Strong Customer service skills Strong written and verbal communication skillsSoft Skills- Excellent communication and conversation skills (Verbal and Written)- Good documentation skills- Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint- Should have a great customer handling skills- Able to handle unforeseen situations- High level of acceptance- Can drive HCL s value and its methodology (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
DWP-FSS-Desk Side Services
Employee Group
Business Line FT
Entity
INFRA
Expected Date of Closure
26-Feb-2024
Reporting Manager Designation
SENIOR MANAGER
