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Customer Success Manager F/H
Il y a 4 mois
Envie d'évoluer dans un environnement technique riche ?
Envie de participer à un projet ambitieux ?
Sens du service et satisfaction client te définissent ?
Si tu réponds OUI à ces 3 questions, c'est que tu es fait(e) pour nous rejoindre
Ta mission, si tu l'acceptes, sera d'intégrer la Direction des Opérations d'Archivage Electronique afin de développer l'usage de nos solutions d'archivage électronique et d'être le garant de la satisfaction client.
Ton quotidien sera rythmé par :
- La stimulation de la vente de nouveaux services/modules/fonctionnalités (up-selling) et nouveaux produits (cross-selling) pour augmenter la satisfaction client
- La fidélisation des clients en veillant à leur satisfaction sur les services & produits vendus
- L'animation des comités de suivis des prestations prévus dans les contrats (indicateurs de performance, suivi du plan d'actions)
- Le suivi de la mise en œuvre des actions vendues au client en coordonnant les équipes Xelians (administration fonctionnelle, chefs de projets BUILD, DSI, commerce )
- La remontée aux CPO les besoins de nouvelles fonctionnalités ou les simplifications nécessaires
- La mise en place du reporting de ton activité avec la réalisation d'un plan d'action et le suivi de ses indicateurs de performance
- La collaboration avec le Responsable Support et Data dans la structuration de l'activité de supervision du RUN et l'évolution des offres de service du Support