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Aftersales Manager
Il y a 4 mois
As the Aftersales Manager in Huawei Flagship Store Paris Opéra, you should:
- Clarify organizational objectives and be responsible for the overall operation and business performance of service stores;
- Arrange the work of each position in the store, and develop the shift plan and performance objectives;
- Organize regular meetings to analyze problems in stores, develop improvement solutions, and effectively implement it;
- Communication and coordination: Be able to accurately obtain consumer requirements, have complex complaint handling skills, and be able to summarize cases and teach them to colleagues.
Main Responsibilities:
- Preside over daily operations and financial management of service centers to ensure normal operations and financial performance of the service centers;
- Analyze consumer requirements, solve consumers' problems at a time, and ensure consumer satisfaction;
- Preside over service center meetings and achieve operations and financial management indicators;
- Make decisions on work disputes of employees in a timely manner;
- Correctly use and maintain equipment and facilities in service centers;
- Implement corporate policies and requirements, provide standard services, and maintain the brand image;
- Provide constructive suggestions on development based on consumer requirements and actual situations;
- Cultivate and discover talent, and recommend potential talent to Huawei;
- Ensure the legality of financial management activities, and the safety and legal rights and interests of employees.
Requirements:
Business expert:
- Policy publicity and interpretation capabilities;
- Personnel coordination and on-site response capabilities;
- Problem analysis, identification, and solving capabilities;
- Meeting organizing capability;
- Service handling, repair, and spare parts management capabilities;
- Security risk identification and emergency response capabilities;
- Business risk identification and control capabilities.
Financial management expert:
- Financial analysis and management capabilities;
- Sales capability;
- Traffic attraction capability;
- Business deployment capability.
Team Leader:
- Personnel selection capability;
- Capability to cultivate new employees and key talent;
- Capability to objectively and impartially evaluate performance;
- Capability to create an organizational climate and retain employees.
Experience:
- Must have at least 2 years of management experience in the service sector;
- Strong communication, coordination, problem solving and team management skills;
- Must possess at least a Bachelor’s Degree, Diploma or Professional Degree in Engineering (Electronic), Telecommunication/ Business / Management or equivalent;
- Good service awareness, team spirit and able to work under pressure.
Language：
Fluent in Chinese, French and English, both written and spoken.
Contract Type: Temporary employment contract (Contrat intérimaire)
Location: 9 Bd des Capucines, 75002 Paris
