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Desktop Support Engineer
Il y a 4 mois
Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Tasks may include, but are not limited to:
- Responding to client support requests.
- Contacting clients to find out the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training on computer operation and management.
- Completing job reports and ordering supplies.
Requirements:
- Proven work experience as Desktop Support Engineer or Support Technician.
- Good written and verbal communication skills (French and English)
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Location: 10, Rue Timken, 68027, Colmar, France.
