Emplois actuels liés à Senior Customer Success Manager - Paris - MicroStrategy
-
Senior Customer Success Manager
il y a 1 jour
Paris, Île-de-France Corcentric Temps pleinSenior Customer Success ManagerCorcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Senior Customer Success Manager to serve as a trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize customer return on investment, and facilitate strong customer...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Senior Enterprise Customer Success Manager
il y a 1 mois
Paris, Île-de-France Akeneo Temps pleinThe Senior Enterprise Customer Success Manager (CSM) plays a pivotal role within the Customer Success division, assisting our most esteemed clients in adopting, expanding, and optimizing their use of Akeneo's solutions, ultimately guiding them to become advocates for our brand. You will oversee a portfolio of key accounts, directly influencing revenue,...
-
Senior Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Corcentric Temps plein{"About the Role": "At Corcentric, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor to our customers, you'll be responsible for ensuring their ongoing success with our platform-based solutions.", "Key Responsibilities": "Serve as the primary point of contact for all post-sales activities, including customer...
-
Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Amadeus Temps pleinJob TitleSenior Customer Success ManagerSummary:As a Senior Customer Success Manager at Amadeus, you will be responsible for managing medium to large-sized customers, supporting them to maximize the value from our solutions and drive higher return on investment and business impact. Your primary goal will be to provide additional expertise to support our...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Algolia Temps pleinAt Algolia, we are passionate about our customers so we’re looking for an all star Senior Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future...
-
Senior Customer Success Manager
Il y a 3 mois
Paris 15e, France Auclea Temps pleinCabinet de recrutement spécialisé en secteur high-tech, nous recherchons pour l'un de nos clients européens un Senior Customer Success Manager. Ce fournisseur de solutions video e-commerce et Live Shopping reconnu mondialement connaît une importante croissance et souhaite renforcer son Equipe en France afin d'accompagner les plus grandes marques...
-
Senior Customer Success Account Manager
il y a 1 mois
Paris, Île-de-France Palo Alto Networks Temps pleinCompany Overview Our Mission At Palo Alto Networks, our journey begins and concludes with our mission: To be the preferred cybersecurity partner, safeguarding our digital existence. We envision a world where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and we...
-
Lead Customer Success Strategist
il y a 1 mois
Paris, Île-de-France Integral Senior Living Temps pleinIntegral Senior Living is dedicated to enhancing the quality of life for our residents through exceptional service and innovative solutions. As a Lead Customer Success Strategist, you will play a pivotal role in aligning our diverse teams to elevate customer engagement and drive sustainable growth. Our clientele includes prominent organizations across...
-
Senior Customer Success Manager
il y a 2 semaines
Paris, France Beavr Temps pleinAs a Customer Success Manager at Beavr you will own a portfolio of clients across a range of different industries. You’ll have the pivotal role in ensuring Customer Satisfaction - empowering customers to become self-sufficient while focusing on their long-term success, value realisation, retention and growth.We’re currently a growing team of 4 CSMs with...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Manager
Il y a 3 mois
Paris, France IFS Temps pleinCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're innovative,...
-
Senior Customer Success Strategist
il y a 1 mois
Paris, Île-de-France Corcentric Temps pleinCorcentric, a premier provider of cloud-based financial and procurement solutions, is in search of a Senior Customer Success Strategist to act as a trusted advisor for our clientele. As the primary liaison for all post-sales engagements, your responsibilities will encompass customer onboarding, consultative support, change management, product training,...
-
Customer Success Manager
Il y a 4 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Senior Customer Success Manager
il y a 7 jours
Paris, France Welcome to the Jungle Temps pleinAs a Senior Customer Success Manager - Key Account, your main mission is to develop trustworthy relationships with clients & ensure they are successful in achieving their business goals thanks to our products & services.Scope & Responsibilities :You will be in charge of:Act as the real partner for your clients (Key and Strategic Accounts) to help them...
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Infotree Global Solutions Temps pleinAbout the RoleAs a Customer Success Manager at Infotree Global Solutions, you will play a critical role in driving customer adoption and ensuring their success with our products. This is a challenging and rewarding position that requires a unique blend of business acumen, technical expertise, and interpersonal skills.Key ResponsibilitiesDevelop and Execute...
-
Captain Wallet
Il y a 4 mois
Paris, France Brevo Temps pleinCaptain Wallet was recently acquired by Brevo and is the leading European SaaS platform that allows brands to connect to wallets like Apple Wallet and Google Wallet. For brands, wallets create a highly personalized and effective communication channel directly on their mobile with their consumers. We are a team of 30 employees working with 200 (and growing!)...
-
Senior Customer Success Manager
il y a 1 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Team Manager
Il y a 3 mois
Paris, France Ledger Temps plein**We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...
Senior Customer Success Manager
Il y a 4 mois
Company Description
At MicroStrategy, our mission is to make every enterprise a more intelligent enterprise. MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transforms the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.
As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers.
Values: Bold – Be courageous and Innovative; Agile – Act thoughtfully, move quickly. Engaged – Show up passionately committed. Impactful – Focus on the outcome. United – Work together to win.
The Role:
As a Strategic CSM, you will manage MicroStrategy's largest and most strategic accounts. You will serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the MicroStrategy platform to achieve their business goals. You will ensure the highest customer satisfaction and a very personalized customer experience in each touch point. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.
Customer Onboarding
- Guide new customers through the onboarding process, ensuring smooth and successful implementation.
Account Management
- Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.
- Conduct regular check-ins with customers to understand their evolving needs and challenges.
- Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.
Customer Advocacy
- Identify and nurture advocates among our customer base to help promote our products and services.
- Encourage customers to provide testimonials, case studies, and referrals.
Product Training and Education
- Ensure customers are fully trained and share opportunities for additional education on new features and products.
Issue Resolution
- Act as a liaison between the customer and internal teams to address and resolve customer issues or concerns promptly.
- Escalate critical issues to the appropriate teams and ensure timely resolution.
Renewals and Upselling
- Ensure timely renewals of customer contracts. Proactively address any risks to achieving the full renewal.
- Identify opportunities for upselling or cross-selling additional products or features and collaborate with sales as needed.
- Provide accurate forecasting regularly to Sr. Director.
Customer Feedback and Insights
- Gather customer feedback and insights to inform product development and improvement efforts.
- Advocate for customer needs and priorities within the company.
Metrics and Reporting
- Maintain and update customer success metrics and KPIs.
- Provide regular reports on customer engagement, satisfaction, and product usage.
Qualifications
Required Experience and Skills:
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- 10+ years proven experience in a customer-facing role, preferably in customer success, account management, or sales.
- Strong communication and interpersonal skills.
- Excellent project management, problem-solving and conflict resolution abilities.
- Familiarity with SaaS products and the technology industry. Experience in Business Intelligence and AI a plus.
- Ability to work collaboratively with cross-functional teams.
- Results-oriented with a focus on customer satisfaction and retention.
- Proficiency in customer success management tools and CRM software (e.g., Salesforce, etc.) is a plus.
- Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals, Cloud (GCP)) are a plus.
- Fluency in French and English languages.
Additional Information
MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally protected basis.
