Managed Service Desk Engineer

il y a 7 jours

RueilMalmaison, France Lenovo Temps plein
General Information

Req #

WD00075593

Career area:

Services

Country/Region:

France

State:

Hauts-de-Seine

City:

Rueil-Malmaison

Date:

Friday, December 6, 2024

Working time:

Full-time

Additional Locations:
* France - Hauts-de-Seine - Rueil-Malmaison

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This a technical role within the Lenovo's Managed Service Desk support team based in Rueil-Malmaison, France. In this role you will be delivering best in class support to Lenovo's Managed Service Desk customers. Over phone, email and chat, you will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Customer Success Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. The tasks of the Managed Service Desk expands way beyond Lenovo's own product portfolio so broad technical knowledge is an advantage.

In this role, you will be based in our Rueil-Malmaison office with our Managed Service Desk team and directly reporting to the Managed Service Desk Manager based in Copenhagen. This is a role in a global team.

Day-To-Day Tasks:

• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.

• Identifies the cause of hardware / software faults and provides a solution.

• Resolve over phone or email or onsite via parts and engineer dispatch.

• Working with Our Customer Success Management team to monitor and track issues to ensure speedy resolution.

• Support our software customers via MS Cloud Solution Provider services.

• Be the local focal point for our biggest customers in country.

Key Competencies Needed:

• 3+ years of experience in Client Technical Support roles.

• Experience within IT Services and Working with Field Service Providers.

• Working Knowledge on Windows Operating Systems and MS Products.

• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones).

• Effective communication skills at all levels - written and verbal.

• Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900 an advantage but not a requirement.

• Business Fluent French and English (additional language, Arabic, Spanish or Italian or is a huge advantage).

What Lenovo can offer You:

• An open and stimulating environment within one of the most forward-thinking IT companies.

• Opportunities for career development & growth.

• Access to trainings and certifications for personal development.

• An international team with a high focus on Gender Diversity.

• Very attractive compensation package and Performance based rewards.

About Lenovo Managed Service Desk

Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* France - Hauts-de-Seine - Rueil-Malmaison

* France

* France - Hauts-de-Seine

* France - Hauts-de-Seine - Rueil-Malmaison

  • Managed Service Desk Engineer

    il y a 4 jours

    Rueil-Malmaison, Hauts-de-Seine, France Lenovo Temps plein

    General Information Req # WD00075593 Career area: Services Country/Region: France State: Hauts-de-Seine City: Rueil-Malmaison Date: Friday, December 6, 2024 Working time: Full-time Additional Locations : * France - Hauts-de-Seine - Rueil-Malmaison Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW...

  • Managed Service Desk Engineer

    il y a 1 semaine

    Rueil-Malmaison, France Lenovo Temps plein

    General Information Req # WD00075593 **Career area**: Services **Country/Region**: France **State**: Hauts-de-Seine **City**: Rueil-Malmaison **Date**: Friday, December 6, 2024 **Working time**: Full-time **Additional Locations**: - France - Hauts-de-Seine - Rueil-Malmaison Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our...

  • Windows Engineer

    il y a 4 jours

    Rueil-Malmaison, Hauts-de-Seine, France Lenovo Temps plein

    General Information Services Full-time Additional Locations : * Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage,...

  • Global Technical Support Specialist

    il y a 1 jour

    Rueil-Malmaison, Île-de-France Lenovo Temps plein

    Seeking a highly skilled Global Technical Support Specialist to join our team in Rueil-Malmaison, France. This is a technical role within the Lenovo Managed Service Desk support team where you will be delivering best-in-class support to our customers.About LenovoLenovo is a global technology leader that drives innovation and growth with a full-stack...

  • Release Train Engineer

    Il y a 2 mois

    Rueil-Malmaison, France Ayvens Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Functional Area: Ayvens, a subsidiary of Société Générale Group specializing in automotive financial services, is the European leader in Operational Vehicle Leasing. Its range of services...

  • Lead data engineer

    il y a 3 semaines

    Rueil-Malmaison, France FREEBOX Temps plein

    Chez Iliad-Free, nous sommes persuadés que la Diversité est une richesse ! Fondé en 1991, le groupe Iliad est également connu sous la marque commerciale Free. Depuis plus de 15 ans, ce groupe technologique basé à Paris, s'attèle à offrir les plus grandes innovations télécom du marché. Free est un acteur visionnaire, inventeur de la box...

  • Software Engineer

    Il y a 6 mois

    Rueil-Malmaison, France Axens Temps plein

    Notre System et IT Departement recherche un/une Software Engineer (F/M) Localisation : Rueil-Malmaison Axens Presentation : Le groupe Axens propose une gamme complète de solutions pour la conversion du pétrole et de la biomasse en carburants plus propres, la production et la purification des principaux intermédiaires pétrochimiques,...

  • Project Engineer

    Il y a 6 mois

    Rueil-Malmaison, France Axens Temps plein

    **The Decarbonization & Consulting department of the New Development & Transformation Business Division is looking for an** **Project Engineer (F/M)** Localisation : Rueil-Malmaison **Axens Presentation: Axens group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major...

  • Platform Engineer

    Il y a 6 mois

    Rueil-Malmaison, France Capgemini Temps plein

    **Context **:For one of our client, we are looking for a consultant in** Platform Engineer - DevOps Specialist.** **Skills**: - Azure services and infrastructure (Deep knowledge of at least a subset of these PAAS services: APIM, Datalake, Data Factory, Synapse, AKS...) - PowerShell / ARM / Terraform - Security of resources (blueprint, policy, private...

  • Hydroprocessing Technology Engineer

    Il y a 5 mois

    Rueil-Malmaison, France Axens Temps plein

    Technology & Technical Support Business Division - Sustainable Conversion & Hydroprocessing, Chemicals IntegrationProduct Line is looking for  Hydroprocessing Technology Engineer (F/M) Localisation : Rueil-Malmaison Axens group provides a complete range ofsolutions for the conversion of oil and biomass to cleaner fuels, theproduction and...

  • Reservoir Engineer

    il y a 5 jours

    Rueil-Malmaison, France BEICIP-FRANLAB Temps plein

    **Description offre**:**Job Overview**: Beicip-Franlab is a world-leading consulting company that provides software and services to help oil and gas professionals interpret subsurface data and assess exploration and production risks and opportunities. Beicip-Franlab is also involved in activities related to the Energy Transition, including CO2 underground...

  • Conducteur D'engins Tp en Alternance

    Il y a 6 mois

    Rueil-Malmaison, France VINCI Construction Temps plein

    **Vinci Construction - Division Route France (Anciennement Eurovia) recherche des conducteurs d’engins en alternance au sein de la délégation Ile-de-France / Normandie.** **Partenaire des territoires, la division Route France de VINCI CONSTRUCTION développe des solutions de mobilité pour améliorer la compétitivité économique et renforcer le lien...

  • Internship - Junior Patent Engineer (M/F)

    Il y a 2 mois

    Rueil-Malmaison, France Axens Temps plein

    **L' Equipment Innovation Department recherche une/un** **Internship - Junior Patent Engineer (F/M)** Localisation : Rueil-Malmaison **Axens Presentation**: Axens group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major petrochemical intermediates, the chemical recycling...

  • Aromatics Technology Engineer

    Il y a 6 mois

    Rueil-Malmaison, France Axens Temps plein

    **The Technology & Technical Support Business Division** **is looking for the Petrochemistry Product Line an** **Aromatics Technology Engineer (F/M)** Localisation : Rueil-Malmaison **AXENS PRESENTATION** Axens group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major...

  • Apprenticeship Ifp School

    Il y a 6 mois

    Rueil-Malmaison, France Axens Temps plein

    **The Project Operations Business Division is looking for an** **Apprenticeship IFP School - Process Design Engineer (F/M)** Localisation : Rueil-Malmaison **Axens Presentation**: Axens group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major petrochemical intermediates,...

  • Onsite Support Specialist

    il y a 1 jour

    Rueil-Malmaison, Hauts-de-Seine, France D-ploy Temps plein

    We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are currently looking for an experienced Onsite Support...

  • Onsite Support Specialist

    Il y a 2 mois

    Rueil-Malmaison, France D-ploy Temps plein

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Onsite Support Specialist

    Il y a 2 mois

    Rueil-Malmaison, France D-ploy Temps plein

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Onsite Support Specialist

    il y a 2 jours

    Rueil-Malmaison, France D-ploy Temps plein

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Senior Process Engineer

    Il y a 6 mois

    Rueil-Malmaison, France Axens Temps plein

    The Project Operation Business Division is looking for a Senior Process Engineer (F/M) Localisation : Rueil-Malmaison Axens Presentation: Axens group provides a complete range ofsolutions for the conversion of oil and biomass to cleaner fuels, theproduction and purification of major petrochemical intermediates, the chemicalrecycling of...