Customer Quality Manager
il y a 7 jours
Vous êtes mordu(e) d’innovation et êtes prêt(e) à relever de nouveaux défis captivants ? Vous avez envie de plonger tête la première dans l’univers démesuré du Marketing Digital ? Ne cherchez plus, Editus est l’entreprise qu’il vous faut
Intégrer Editus c’est se laisser séduire par une entreprise collaborative et « data oriented », qui place la donnée au cœur de ses métiers.
Fun, Target et Team Spirit ça vous parle ? Ce sont justement les valeurs par lesquelles sont animés nos 130 collaborateurs
Base de données référente à Luxembourg, Editus est aussi le Partenaire Marketing de nombreuses entreprises au niveau local. Notre ambition est de proposer à nos clients des solutions Marketing sur mesure et adaptées à leurs besoins.
ResponsabilitésEt si vous deveniez notre futur(e) Customer Quality Manager (H/F) ?
Notre Direction Clients n’attend plus que vous
Vos responsabilités seront les suivantes :
- Assurer un suivi de qualité et accompagner nos clients jusqu’à la résolution de la relation client ;
- Identifier les problématiques client en créant un lien personnalisé avec eux ;
- Travailler en étroite collaboration avec le Responsable Service Quality et le Service Quality Manager sur la résolution des réclamations/résiliations ;
- Apporter des idées d’amélioration continue pour diminuer le SAV et augmenter la satisfaction client ;
- Mettre à jour les fichiers Excel de suivi qualité ;
- Procéder au phoning de suivi qualité sur un fichier client N-1 ou en cours de chute afin d’évaluer les motifs de chutes, prise de rendez-vous si besoin ;
- Assurer les rendez-vous SAV et proposer des solutions ou des offres adaptées à nos clients ;
- Assurer les rendez-vous résiliations ou chutes et proposer des solutions ou des offres adaptées à nos clients ;
- Assurer un suivi des propositions ou offres en cours, relances clients ;
Compétences requises
Vous et vos points forts :
- De formation supérieure en commerce, ou marketing, vous disposez d'une première expérience réussie dans un service client ou un service après-vente ;
- Vous maitrisez parfaitement le Français, aussi bien à l’écrit qu’à l’oral, ainsi que l' Allemand. La maîtrise d’une de ces langues : Anglais, Portugais, Luxembourgeois est considérée comme un atout ;
- Vous êtes à l'aise avec le pack Office et les outils informatiques ;
- Vous êtes reconnu(e)s pour votre aisance relationnelle et vos facilités à communiquer ;
- Vous savez faire preuve d'initiative ;
- Vous êtes sensible aux environnements digital et commercial ;
Ce que nous proposons
- Un environnement de travail collaboratif, au sein d’une équipe de 5 personnes ;
- Des locaux modernes ;
- Une localisation proche du réseau autoroutier ;
- Un parking gratuit ;
- Des horaires flexibles
Prise de poste dès janvier 2025.
Vous vous reconnaissez dans cette description ? Alors envoyez-nous votre candidature et nous pourrons discuter des perspectives d’évolution liées à ce poste.
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