Area Manager
Il y a 4 mois
Amazon est une entreprise pionnière.
Depuis l'ouverture de nos portes virtuelles en 1995, nous n'avons cessé de repousser les limites du possible.
Toutes nos activités ont pour objectif la satisfaction de nos clients ; entre l'instant où ils passent une commande en ligne et la coordination homogène de cette commande en coulisses, nous faisons tout ce qui est en notre pouvoir pour agir de manière volontaire, fluide et agile. Cette approche se résume par l'un de nos principes majeurs de leadership : « Être proactif ». Cela signifie que nos équipes ne se contentent pas d’être simplement présentes : elles unissent leurs efforts et n’hésitent pas à se retrousser les manches. Nous souhaitons devenir l'entreprise la plus centrée client au monde.
C'est pourquoi nous recherchons un(e) Operations Manager organisé(e) pour rejoindre notre équipe Amazon Logistics étendue. Tu seras responsable de la gestion quotidienne sur l'un de nos sites au France
Key job responsibilities
Tu auras la responsabilité de diriger une équipe de Shift Managers, d’Operations Supervisors, d’Operations Assistants et de Delivery Service Providers. Ainsi, un composant majeur de tes responsabilités quotidiennes consistera à gérer de façon proactive les relations avec les agences externes, ainsi que les performances globales du site.
Dans un environnement hautement collaboratif, tu superviseras les opérations et les expéditions, en mettant l'accent sur la bonne expédition des commandes afin de garantir la satisfaction continue de nos clients Amazon. De plus, tu travailleras dans le but d'atteindre des indicateurs clés de performances tels que la livraison dans les délais, la livraison réussie dès la première tentative et l'amélioration du service client. Tu devras également diriger des réunions, répartir le travail et communiquer avec les fournisseurs internes et externes.
Dans le cadre des responsabilités quotidiennes de ton rôle, tu prendras en charge la mise en œuvre des nouveaux systèmes et processus. De plus, à mesure que tu approfondiras ta compréhension des protocoles logistiques et commerciaux d'Amazon, tu participeras à l'étude et à l'analyse des systèmes. Tu pourras ainsi concevoir des solutions pertinentes et intéressantes tout en recensant les besoins commerciaux.
Pour travailler sur les objectifs ci-dessus, tu utiliseras en permanence des outils logiciels et matériels afin de garantir des performances opérationnelles optimales. En ce qui concerne les équipes avec lesquelles tu travailleras, tu auras la charge de garantir que tous les employés sous ta responsabilité disposent des outils adaptés pour accomplir leur travail. Enfin, tu transmettras les indicateurs quotidiens, tout en signalant les éventuelles exceptions aux autres départements Opérations, voire aux autres équipes d'Amazon, le cas échéant.
We are open to hiring candidates to work out of one of the following locations:
Satolas-et-bonce, FRA
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