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Customer Success Manager
Il y a 4 mois
Descriptif du poste
- Rattaché(e) au Directeur CSM, en relation avec les équipes commerciales, vous aurez pour missions:
- Contacter les clients, évaluer leurs taux de satisfaction, anticiper les risques, détecter les besoins en licences et services complémentaires,
- Présenter les nouvelles solutions, les offres de services et proposer des RDVs avec les commerciaux,
- Assurer un suivi transverse et fluidifier les relations entre les services internes et les clients,
- Saisir les informations clients dans le CRM SalesForce et assurer un reporting lors des réunions.
Profil recherché
- Formation bac+2 à bac+5 orientée Commerce,
- Vous avez une première expérience (même stage et alternance) dans des fonctions de relations clients,
- Bonne maîtrise des outils bureautiques, notamment d’un CRM tel que SalesForce,
- Très bon relationnel, organisation, sens du service clients, esprit d’équipe, dynamisme, capacités d’apprentissage,
- Niveau correct en anglais,
- Des connaissances ou expériences dans le domaine des logiciels seront un plus.
LANGUES- SAVOIR-ÊTRE- SAVOIR-FAIREEntreprise
Société internationale, éditrice de logiciels pour la Construction, recherche un(e) Customer Success Manager à Albi (81).
Autres offres de l'entreprise
**Conseils**
- Le poste est un CDI basé à Albi._
- Rémunération autour des 2500-3000 brut/mois selon le niveau d expérience + intéressement/participation._
- Si ce poste vous correspond, merci de joindre votre CV._
**Personne en charge du recrutement**
Olivier DUPONT - _Consultant recrutement_
Salaire
30 - 36 k€ brut annuel
Prise de poste
Dès que possible
Expérience
Minimum 1 an
Métier
Responsable de la relation clients
Statut du poste
Cadre du secteur privé
Zone de déplacement
Pas de déplacement
Secteur d’activité du poste
EDITION DE LOGICIELS APPLICATIFS
Télétravail
Partiel possible