Operations Supervisor
Il y a 3 mois
**About Us**:
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
Dans un contexte de forte croissance, nous recherchons un(e) **Operations Supervisor** afin d'accompagner le développement opérationnel de l'entreprise.
**Descriptif des missions**:
- Gestion opérationnelle : Vous serez responsable de la coordination et de la gestion des opérations quotidiennes de l'entreprise. Cela comprend la supervision des équipes sur le terrain, la planification des tâches, la gestion des réservations, la coordination des check-in et check-out, et la résolution des problèmes opérationnels.
- Amélioration des processus : Vous travaillerez en étroite collaboration avec les équipes internes pour identifier les opportunités d'amélioration des processus et de l'efficacité opérationnelle. Vous participerez à la mise en place de nouvelles procédures, de nouveaux outils et de stratégies visant à optimiser les opérations et à garantir la satisfaction des clients.
- Gestion de la qualité : Vous serez responsable de la mise en place et du suivi des normes de qualité pour assurer un service de haute qualité aux clients. Cela inclut la supervision du nettoyage des hébergements, l'inspection de la conformité aux normes de propreté, et la résolution des problèmes de qualité signalés par les clients.
- Gestion des équipes : En collaboration avec le Directeur des Opérations France, vous recherchez à restructurer les équipes opérationnelles afin d'optimiser l'ensemble des process et trouver la structure la plus optimale à notre business
- Relations clients : Vous travaillerez en étroite collaboration avec l'équipe du service client pour gérer les demandes et les problèmes des clients, en veillant à ce qu'ils reçoivent une assistance rapide et de qualité.
- Reporting et analyse : Vous préparerez des rapports réguliers sur les performances opérationnelles, les indicateurs clés de performance et les tendances du marché. Vous utiliserez ces données pour analyser les résultats, identifier les problèmes potentiels et proposer des solutions d'amélioration.
**Profil recherché**:
- Diplômé d'un Bac +2/+3, vous disposez d'une expérience préalable en Opérations
- Un appétence pour les environnements dynamiques avec une dimension opérationnelle importante,
- Une personne organisée et capable de gérer son temps efficacement,
- Un esprit entrepreneur et capable d'apprendre vite,
- Communication claire et précise même sur des sujets techniques et complexes,
- Dynamique avec une personnalité extravertie et une attitude proactive,
- La maîtrise du français est indispensable et un niveau C1 en anglais est nécessaire.
**Avantages**:
- Frais de transport + tickets restaurant
- Une start-up présente à l'international en forte croissance
- Des séminaires de folies avec toutes les équipes internationales
- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps
**Diversity and Inclusion**:
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