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IT Support Specialist I
Il y a 4 mois
IT Support Specialist
(Spécialiste en Support Informatique) - Level 1 (EMEA)
Mission du rôle
Le Spécialiste du Support Informatique Niveau 1 fournit un support technique de base aux utilisateurs finaux au sein de l'organisation. Il est responsable de la résolution des problèmes matériels et logiciels courants, du dépannage des problèmes informatiques classiques et de l'assistance aux utilisateurs pour les tâches de routine. Ce rôle nécessite de solides compétences en communication et en service à la clientèle.
Notre mission commune
Lightspeed dynamise les entreprises qui forment l'épine dorsale de l'économie mondiale.
Notre plateforme de commerce tout-en-un transforme et unifie les opérations digitales et physiques en permettant des ventes multicanal, une expansion vers de nouveaux lieux, des paiements globaux, des solutions financières et la connexion aux réseaux de fournisseurs. Avec la plateforme de commerce Lightspeed, les commerçants dans le secteur du commerce de détail et de l'hôtellerie peuvent bâtir des entreprises prospères pour l'avenir.
Nous sommes passionnés par la volonté d'aider les gens à donner le meilleur d'eux-mêmes. Nous rêvons grand et recherchons des personnes qui partagent cette vision. Avec nous, les jalons de carrière sont fréquents et nous célébrons chacun d'entre eux. Venez travailler avec nous et découvrez où votre carrière peut vous mener chez Lightspeed
Rôle
- Fournir un support technique de premier niveau aux utilisateurs finaux virtuellement ou en personne.
- Assister les utilisateurs pour la réinitialisation des mots de passe, la configuration des comptes et les configurations système de base.
- Enregistrer et suivre les demandes de support dans un système de ticketing, en assurant une résolution et une documentation en temps opportun.
- Éduquer les utilisateurs finaux sur les meilleures pratiques en matière d'informatique et fournir une formation de base si nécessaire.
- Collaborer avec les équipes de support de niveau 2 et 3 pour les problèmes escaladés.
- Maintenir des registres précis de l'inventaire matériel et logiciel.
- Assister aux tâches de maintenance informatique de routine.
KPI’s
Comment vous saurez que vous excellez dans votre rôle:
- Les postes de travail au bureau sont propres, complets et entièrement fonctionnels.
- L'inventaire informatique est mis à jour et organisé.
- Les utilisateurs sont soutenus et satisfaits.
- Les processus d'intégration et de départ sont effectués à temps et sans erreurs.
- Les salles de conférence et les tableaux de bord fonctionnent correctement.
- Les files d'attente des incidents et des demandes dans ServiceNow sont maintenues selon un SLA défini.
- Les tâches liées au matériel sont effectuées en temps opportun et avec précision.
Qualifications requises
- Diplôme d'associé en informatique ou dans un domaine connexe ; les certifications pertinentes (par exemple, CompTIA A+, Network+) sont préférées.
- Connaissance de base de Windows et Mac OS.
- Moins d'un an d'expérience en support informatique.
Attributs et compétences
Ce qui vous aidera à exceller dans ce rôle:
- Solides compétences en résolution de problèmes et en communication.
- Attitude orientée vers le client.
- Capacité à bien travailler en équipe.
Some things that we all do
MAKE IT HAPPEN
We strive for meaningful results.
We own both our successes and setbacks along the way.
We stay curious, act boldly, and check our blind spots.
We only look back to learn.
MAKE IT TOGETHER
We win and celebrate as a team.
We help each other grow by bringing out the best in each other.
We work together to take on impossible challenges with energy and positivity.
We know when to set a new direction, and we all row together.
MAKE IT HUMAN
We bring our authentic selves to work, and we create space for everyone to succeed.
We support, trust, and respect each other.
We welcome each other’s unique perspectives as we recognize we are all essential parts of something bigger.
We communicate kindly and candidly.
MAKE IT ABOUT THE CUSTOMERS
Period.
MAKE IT DATA DRIVEN
We choose to assess rather than assume.
We champion analysis over anecdotes, but remain open-minded.
We ask the hard questions, consider the context, and make informed decisions.
MAKE IT MATTER
We measure ourselves by our impact.
We are deliberate and strategic about what we do, and what we do not do.
We identify creative solutions to new problems and blaze new paths.
We deploy our resources thoughtfully, all acting as owners.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members w
