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Assistant Customer Service
Il y a 5 mois
Avez-vous constaté comment les modes de consommation font évoluer le secteur de la logistique et du transport ? Pour relever ce défi, Kuehne + Nagel s'appuie sur son excellence opérationnelle, sa position de leader, et ses 80 000 collaborateurs répartis sur + de 100 pays. En France, ce sont 10,000 collaborateurs passionnés qui travaillent chaque jour sur des solutions et services innovants pour satisfaire des clients de secteurs d'activités variés comme l'aéronautique, le retail, la santé
- ** Votre rôle **:Rattaché(e) au Responsable Customer Service, au sein de l’agence overseas vous serez en charge de répondre aux demandes de nos clients tout en assurant la liaison avec nos services internes.
- ** Vos responsabilités**:
- Réceptionner les bookings des clients
- Vérifier les achats et les ventes, valider le plan de transport
- Appliquer la politique de carrier management communiquée par le Trade
- Transmettre les instructions aux services opérationnels et suivre les expéditions
- Participer à l’implémentation opérationnelle des nouveaux clients
- Contribuer à la démarche d'amélioration de la qualité et suivre la satisfaction client
- Collaborer à la gestion des réclamations clients
**Vos compétences et expériences professionnelles**:
- Vous préparez un BAC +4/5 dans le domaine du transport / commerce international
- Vous avez une bonne connaissance des règles du transport international (incoterms )
- Vous maîtrisez Excel
- Vous maîtrisez l’anglais
- Vous faites preuve de rigueur, d’organisation et de méthode
- Vous avez l'esprit d'équipe, vous êtes autonome et savez prendre des initiatives
- Vous avez un bon relationnel client
**Pour quelles raisons nous rejoindre **:Rejoindre Kuehne + Nagel, c’est s’engager dans une entreprise labellisée Happy Trainees 2023 et être prêt(e) à relever les défis du futur. Au-delà de rejoindre une équipe agréable dans un contexte stimulant, nous vous proposons une mission dans laquelle vous bénéficierez d’accompagnement mais également d’une autonomie vous permettant de monter en compétences au sein d’un groupe international.**À propos de Kuehne+Nagel**
Avec environ 79.000 collaborateurs et 1 300 implantations à travers 100 pays, le Groupe Kuehne+Nagel est un des leaders mondiaux du transport et de la logistique.
CONTACT
- Next steps to joining our teamStep 1
- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
