Brand Standards Specialist
Il y a 6 mois
**Company Description**
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.
With the Global Brand Team of Orient Express, this position drives the construction of theidentity, concepts, operations, and experiences of the Orient Express Projects: Hotels already in project, trains (La Dolce Vita), and others to come.
Reporting to the VP Global Brand, the role and responsabilities of the Brand Standards Specialist will be:
**For the Trains**:
- Supervision of the development of Standard Operating Procedures
- Development of signature project elements, signature OS&Es (uniforms, linens,
amenities, etc.) and OS&E Brand Standards.
- Following progress of train constructions and mock-ups via follow-ups with construction teams, General Managers, and internal Accor teams such as the D&Ts.
- Development of the trains’ concept and identities (colour palettes, fonts, logos, mood
boards, amenities, etc.)
- Development of F&B concepts
- Development of Spa & Wellness concepts
- Development of the on and off-board experiences
- Development of hotel Guest Experience Programs and Guest Journey
- Management of stakeholders relations with the Property Companies
- Development of the design of future trains
- Supervision and continuous improvement of operations during soft opening
- Supervision and continuous improvement of ongoing operations
- Coordination of special projects, activations, and future initiatives related to the Brand
- Continuous creation of Brand strategies
**For the Hotels**:
- Development, implementation, and improvement of Standard Operating Procedures
- Development of signature project elements, signature OS&Es (uniforms, linens,
amenities, etc.) and OS&E Brand Standards.
- Development of Standard Project Documents (e.g., hotel factsheets)
- Development of the hotels’ concept and identity (colour palettes, fonts, logos, mood
boards, etc.)
- Following progress of constructions and mock-ups via follow-ups with construction
teams, General Managers, and internal Accor teams such as the D&Ts.
- Development of hotel Guest Experience Programs and Guest Journey
- Development of F&B concepts
- Development of Spa & Wellness concepts
- Development of excursions and experience packages to offer guests
- Development of ultra-luxury benchmark analyses
- Management of stakeholders relations with the Property Company.
- Supervision and continuous improvement of the experiences and operations during the soft opening period
- Supervision and continuous improvement of experiences and operations after hotel
openings
- Coordination of projects and activations related to the Brand
- Continuous creation of Brand strategies
**Qualifications** Typical Background**:
Bachelor's degree (and preferably a Master’ degree) in Hospitality Management or a
related field (a relevant combination of education and experience will be considered).
- Fluent in French, Italian, and English.
- Knowledge on operations and guest experience principles, strategies, and best
practices, specifically within the luxury hospitality segment.
- Success in curating operations and experiences within luxury hotel settings, with a
focus on new project launches.
- Ability to develop and implement strategic brand initiatives
- Being a creative thinker with an eye for innovation and a passion for pushing
boundaries in luxury hospitality, creating and innovating operations and experiences,
amenities, and services that set new industry standards and drive brand loyalty.
- Project management skills with the ability to oversee multiple projects simultaneously
from concept to completion. Experience in collaborating with cross-functional teams
and external partners to ensure projects are delivered on time, within budget, and to
the highest quality standards.
- Commitment to exceeding guest expectations and creating personalized experiences
that anticipate and fulfill the needs of guests.
- Analytical skills with the to make strategic decision-making and drive continuous
improvement.
- A global mindset with an understanding of international luxury markets and cultural
nuances.
- Working for t
-
Director, Premium Brands
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description "Leading the hospitality revolution", Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do...
-
Vice President Economy Brands – Experience
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description "Leading the hospitality revolution", Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do...
-
Internship - Global Brand Marketing – Eco
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Internship - Global Brand Marketing – Eco
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description "Leading the hospitality revolution", Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do...
-
Intern, Brand Partnerships, Events, PR
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description "Leading the hospitality revolution", Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do...
-
Premium Midscale and Economy
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Culinary Specialist III
il y a 1 mois
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob SummaryAccor is seeking a talented Culinary Specialist III to join our team at the Rixos Gulf Hotel Doha. As a key member of our culinary team, you will be responsible for delivering exceptional food quality and service to our guests.Key ResponsibilitiesProvide high-quality food preparation and presentation.Work efficiently in a fast-paced kitchen...
-
Technician Specialist
il y a 1 mois
Issy-les-Moulineaux, Île-de-France Accor Temps pleinRole OverviewWe are seeking a highly skilled and experienced Technician Specialist to join our team at Accor. As a key member of our facilities maintenance team, you will be responsible for ensuring the smooth operation of our properties.Key ResponsibilitiesPerform routine maintenance and repairs on electrical systems, including testing and inspecting...
-
Housekeeping Quality Control Specialist
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Housekeeping Quality Control SpecialistAt Accor, we are seeking a highly skilled and detail-oriented Housekeeping Quality Control Specialist to join our team.Key Responsibilities:Assist the Housekeeping Assistant Manager or Supervisor in the daily checking of rooms and public areas to specified performance standards.Carry out cleaning duties as...
-
Residential Maintenance Specialist
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Residential Maintenance SpecialistAccor is a leading hospitality company that offers a unique opportunity for skilled individuals to join our team as a Residential Maintenance Specialist. This role is responsible for ensuring the upkeep and maintenance of our properties, ensuring a comfortable and safe environment for our guests.Key...
-
Vp F&b&e Operations – Midscale Brands
Il y a 6 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Executive Chef Leader
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAbout UsAccor, a pioneer in responsible hospitality, boasts over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries.We foster innovation, challenge the status quo, and prioritize customer experiences.Job OverviewAs an Executive Chef Leader, you will manage food cost controls to contribute to Food and Beverage revenue, ensuring compliance...
-
Guest Experience Director
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob PurposeThis role is responsible for the overall management of Guest Experience operations, ensuring that all service standards are maintained according to the Hotel's strategic plan and standards. Key responsibilities include supervising and managing Guest Experience operations, providing a methodological framework for Heads of Department to implement...
-
Guest Experience Manager
Il y a 5 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Job Purpose This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Primary Responsibilities Guest Experience Operation Participate in...
-
Sofitel, Mgallery
Il y a 4 mois
Issy-les-Moulineaux, France AccorCorpo Temps plein**Description de l'entreprise** **_ La Maison_** est une collection de 4 marques d’hôtels de luxe exclusives MGallery, Sofitel, Sofitel Legend and Emblems, présentes dans 38 pays, célébrant des moments uniques ancrés dans leurs destinations. **Notre signature** Nous encourageons la diversité. Chaque Talent de « **_La Maison_** **» s’exprime...
-
Issy-les-Moulineaux, Île-de-France Accor Temps pleinWe are seeking a dynamic and motivated Communications Intern to join the Communications and PR team. This role will provide support to the Communications & PR team in the development, execution and management of activities and projects related to Premium, Midscale & Economy brands globally.Key ResponsibilitiesSupport the creation of brand communications...
-
General Manager
Il y a 5 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to...
-
Executive Culinary Specialist
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Overview: We are seeking a highly skilled and experienced Culinary Specialist to join our team at Accor. As a key member of our kitchen staff, you will be responsible for ensuring the highest standards of food quality and service excellence.Key Responsibilities: • Meet and exceed customer expectations by providing value-added service and maintaining a...
-
Restaurant Operations Manager
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinKey Responsibilities: Contribute to the Food & Beverage strategy, embracing our vision of delivering exceptional guest experiences. Direct and motivate the restaurant team, ensuring high standards of professionalism and excellent service quality. Develop and maintain training programs to enhance staff knowledge and skills, ensuring seamless execution of F&B...
-
Spécialiste qualité MBDA France
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France MBDA France Temps pleinRejoignez MBDA France en tant que spécialiste qualité pour contribuer à l’amélioration continue et à l’assurance de la qualité des développements.Compétences requisesBAC +5 en ingénierieNiveau B2 minimum en anglaisConnaissance des standards Qualité (EN9100)Maîtrise des outils de la Qualité et de Gestion de ConfigurationPrincipales...