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Paris, Île-de-France HRS Group Temps plein{"title": "Meetings and Groups Account Manager", "subtitle": "Elevate the Booking Experience", "content": "We are seeking an experienced Meetings and Groups Account Manager to join our team at HRS Group. As a key member of our global sales team, you will be responsible for supporting event planners and meeting & groups bookers in sourcing, booking, planning,...
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Meeting and Event Business Manager
Il y a 5 mois
Leader mondial reconnu dans le domaine de la gestion des voyages d’affaires, nous avons la volonté de définir la norme en matière d’excellence de service. Nous sommes passionnés, bienveillants et dynamiques.
Récompensés par plusieurs prix, et désormais soutenus par Navan, la plateforme de voyages et de gestion des dépenses à la croissance la plus rapide du marché, nous révolutionnons les voyages d’affaires.
**Nous associons héritage et innovation, encourageons la créativité, repoussons les limites et cultivons l’agilité, afin d’aller toujours plus loin.**:
**Chez Reed & Mackay, bien que nous soyons naturellement intéressés par les compétences et l’expérience, nous accordons une importance particulière aux personnes qui font preuve de dynamisme, de positivité et de personnalité.**:
**Pour accompagner sa croissance sur le marché français, avec un taux d’engagement de ses employés de 88%, Reed & Mackay France crée son Département MICE et recrute**:
**Un (e) Chef (fe) de Département MICE / Head of Meeting & Events Services - CDI**
**RESPONSABILITES PRINCIPALES**:
**STRATEGIE MICE ET CLIENTS**
- Développer un centre d’excellence et la norme de l’activité MICE en France
- Construire et développer une offre de produits, de solutions tech et de propositions MICE
- Présenter l’offre MICE aux clients existants, et prospects
- En étroite collaboration, vous travaillez avec les Départements Vente et Clientèle afin d’identifier les opportunités de croissance (à tous niveaux Navan, Groupe et marché français) et définir une stratégie MICE
- Créer, planifier, organiser et gérer des événements de A à Z pour une variété de clients
- Coordonner les visites de sites pour le client
- Gérer les fournisseurs avant, pendant et après l’évènement
- Développer la fidélisation des clients
- Gestion du budget
- Reporting aux différentes parties prenantes (marché France et Groupe Reed & Mackay)
**PROCESSUS DE PLANIFICATION DES EVENEMENTS**
- Piloter des évènements de la conception à la livraison
- Mener le processus d’appel d’offres auprès des fournisseurs
- Elaborer les accords spécifiques pour chaque projet
- Gestion des partenaires, fournisseurs pour garantir la qualité et la livraison dans les délais impartis
**GESTION FINANCIERE ET CONTRACTUELLE**
- Identifier les sources de revenus auxiliaires et/ou les possibilités de réduction des coûts.
- Élaborer le budget de l’événement, ce qui inclut la négociation de tous les contrats avec les fournisseurs indépendamment liés à un événement particulier.
- Développement et création d’un outil de facturation et veiller à la bonne gestion du processus de paiement
- Gestion du budget de l’événement du client, en assurant les objectifs de rentabilité
- Assumer la responsabilité financière des événements, des conditions du contrat avec le client et des processus en matière de facturation.
- S’assurer que les annulations sont gérées conformément aux normes et procédures de l’entreprise, et du groupe Reed & Mackay.
- Optimiser toutes les opportunités de revenus et être activement informé des taux de commission, des partenaires privilégiés.
**LOGISTIQUE**
- Délivrer les meilleurs conseils en termes d’aménagement de salles de réception
- Gérer toutes les demandes et exigences clients en termes de besoin par rapport à un évènement
- Se conformer à l’utilisation de la technologie Meetings & Events selon les besoins (outils du groupe ReedMackay/portail France et sa déclinaison potentielle).
**PROGRAMME**
- Développer et élaborer un processus et modèle de reporting et feedback à toutes les parties prenantes
**EQUIPE**
- Travailler en étroite collaboration avec la Direction Générale pour construire, maintenir et assurer un vivier d’évènements aligné avec la stratégie de Reed & Mackay France.
- Créer une équipe en recrutant un responsable de projet Meetings & Events / aider à l’orientation, au soutien et au processus de développement des activités du département MICE.
- Respecter pleinement les politiques et procédures de l’entreprise.
**COMPETENCES & EXPERIENCE**:
- 10 ans d’expérience stratégique et opérationnelle de l’industrie MICE
- Expérience confirmée dans la logistique d’une variété d’événements, y compris:
- réunions, hébergement de groupes, activités de team building, recherche de lieux.
- Vous avez l’habitude de travailler en équipe et d’être à l’écoute des besoins des clients et des clients potentiels.
- Anglais courant
- Excellentes compétences en matière de développement commercial / capacités à offrir des opportunités de développement aux clients et à garantir des contrats futurs.
- Excellente connaissance des produits Microsoft Office, des outils de gestion de projet et des logiciels de recherche de lieux, de Cvent.
- Excellente connaissance des produits et des fournisseurs f
