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Technical Account Manager

Il y a 4 mois

Paris e, France Apsia Temps plein

Descriptif du poste

Pour renforcer notre centre de support Small and Medium Business Care, nous sommes à la recherche d’un(e) futur(e) Technical Account Manager.
- Garantir la qualité de la solution Microsoft D365 Customer Engagement auprès de nos clients.
- Gérer la relation avec tes clients
- Apporter tes compétences en termes de gestion d’évolutions, suivi de planning et gestion budgétaire.

Si tu aimes la relation-client avec un esprit « total care », ce job est fait pour toi

Selon Marie, ta future collègue de travail, son job au quotidien c’est : « De nombreux défis à relever afin de satisfaire les clients et aussi chercher, analyser, proposer des idées pour s’améliorer : les journées ne se ressemblent pas »

**Nous te proposons**

En tant qu’interlocuteur(trice) privilégié(e) de tes clients, tu seras amené(e) à:

- Piloter le run Microsoft
- Etablir un diagnostic des demandes clients (anomalies, demandes d’évolutions, support applicatif)
- Affecter les demandes clients en fonction des compétences requises
- Piloter et résoudre les incidents et demandes clients (N2 & N3)
- Poursuivre les initiatives en matière de capitalisation et bases de connaissance
- Innover en relation et communication client - "Au-delà de la gestion des tickets"
- Adopter une approche conseil, pro-active auprès des clients et anticiper leurs besoins
- Faire le lien avec le Centre d’expertise D365 CE en charge des projets
- Améliorer la qualité de service auprès des clients MS D365 CE
- Piloter la satisfaction du client sur le service rendu
- Lancer l'enquête et analyser les résultats
- Définir les plans d'action correctifs

Profil recherché

**Tu es**
- Diplômé(e) d’une école d’ingénieurs (Bac +5) ou d’un Master 2 en Informatique ou d’un Bac +3 avec une expérience significative en support applicatif marketing et relation client
- Tu possèdes d’excellentes qualités techniques et relationnelles
- Tu as une 1ère expérience en gestion de projet, et idéalement des connaissances sur la solution Microsoft D365 Customer Engagement (D365 CE)
- Autonome et impliqué(e), tu t’engages à délivrer un service de qualité et tu cherches à accroître la valeur ajoutée auprès de tes clients et en interne
- Curieux(se) et ouvert(e), tu souhaites travailler avec la possibilité de développer tes compétences et d’obtenir des certifications
- Pédagogue, tu aimes transmettre ton expertise
- parles un anglais couramment

**Nous sommes faits pour nous entendre si tu aimes travailler sérieusement sans jamais te prendre au sérieux **

**Les petits + que tu vas aimer**:
Apsia, ce sont des locaux neufs, conforts et designs en plein SoPi (South Pigalle), une cuisine « comme à la maison » où chacun aime se retrouver, du café & du thé à volonté, une équipe d’experts en transformation digitale avec une bonne dose de folie

Nous aimons nous réunir et partager des moments tous ensemble grâce à de nombreux temps forts qui rythment l’année : « Apsia News » du CEO, Apsia fête l’été, C’Break (notre week-end Team Building annuel), Dîner de fin d’année, et autres events au grès des envies des Apsiens : challenge culinaire, sessions sportives, soirées karaoké et jeux de société, etc.

LANGUESAnglais
- SAVOIR-ÊTRE- Autonomie- Curiosité**Voir plus**
- SAVOIR-FAIREMarketing
Relation client

**Voir plus**

Entreprise

**Qui sommes-nous ?**

Apsia innove, conseille et construit les entreprises de demain en toute responsabilité humaine.

Notre objectif est de soutenir la croissance des organisations en accompagnant la transformation digitale et en apportant l’intégralité des services et solutions nécessaires pour réussir vos projets Cloud ERP, CRM, Data/IA & Analytics ou d’Apps métiers.

Grâce à son expertise des processus d’entreprise, des solutions Cloud intelligentes et du développement rapide d’apps métiers, Apsia transforme l’expérience digitale client et collaborateur des entreprises de demain. Apsia est un one-stop-shop digital, multi-métiers et multi-solutions, apportant les synergies nécessaires à une collaboration optimale des services clés de l’entreprise : Finance, Vente, Marketing, Comptabilité, Production, Logistique.

Avec près de 120 experts en innovation digitale et spécialistes des dernières solutions Cloud Microsoft, SAP ou encore CEGID, Apsia se positionne comme un véritable partenaire de la performance de ses clients, en toute responsabilité humaine. L’agilité, l’engagement et la créativité des équipes permettent à Apsia d’accompagner ses clients dans des projets à haute valeur ajoutée en France comme à l’international.

Autres offres de l'entreprise

Salaire

A négocier

Prise de poste

02/02/2023

Expérience

Minimum 4 ans

Métier

Business developer

Statut du poste

Cadre du secteur privé

Zone de déplacement

Internationale

Secteur d’activité du poste

CONSEIL EN SYSTÈMES