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Order Management Specialist
Il y a 4 mois
**Applied Materials **, an American multinational company with headquarters in Santa Clara, is a leading provider of innovative semiconductor, display and solar-photovoltaic processing equipment’s.
Our daily actions are oriented towards customer support from the sale of the equipment, the implementation of the process and the maintenance service to ensure maximum productivity of the installed equipment.
Applied Materials is driven by key values of commitment, trust and respect in order to meet the technical expectations of our customers and make tomorrow's technologies possible.
The Special Care Team member will be responsible mainly for dedicated accounts in Europe. This is a support function, to improve our spare parts efficiency.
**General Job Summary**
Dedicated White Glove service provided to customer with R&D tool or tool with service contract >500K per year/annum. Responsible to monitor ZKB dispatches and proactively manage and communicate status of part delivery from beginning to end. Also responsible for managing SHU (Super High Urgent) Sales Order. Works with internal organizations to resolve customer request, including, but not limited to: FSO mgr./executives, CSR, Logistics, Order Fulfilment, Marketing, Sales, Business Development, Customer Engineers, Planning, Purchasing, BU, MFG
**Key Responsibilities**
- Proactive communication to FSO/Customers on High Value Tools, R&D Tools & SHU orders
- Follow up with OCE and coordination of critical orders
- Prioritize/Expedite/Communicate SHU order status
- Proactively address potential escalations
- Manage customer/FSO relationship
- Escalation management
- Proactive Order review
- KPI Reporting
- Driving and Supporting CIP
**Your profile**
- Bachelor or Master degree with minimum 5 years working experience in customer service
- Knowledge of supply chain/order management/ escalation processes
- Priorization and time management abilities
- Excellent Customer Service attributes
- Ability to work cross-functionally within internal areas such as Engineering, Order Fulfillment, Purchasing, Logistics, FSO
- Hands-on approach to problem solving and analysis
- Ability to meet and exceed targets
- Excellent interpersonal and communication skills
- SAP/CRM experience is a plus
- Strong communication skill - written and spoken (Ability to Use Positive Language)
- Strong spoken and written English
- Additional language skill - for multi-region support
**TECHNICAL COMPETENCIES**
- Knowledge of computer and Microsoft office product
- Advanced Excel knowledge (Pivots, VLOOKUP’s, Charts etc.)
- MS Outlook
- MS PowerPoint
**Qualifications**:
**Education**:Associate's Degree
**Skills**:
**Certifications**:
**Languages**:
**Years of Experience**:1 - 2 Years
**Work Experience**:
**Additional Information**:
**Travel**:Yes, 10% of the Time
**Relocation Eligible**:No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
