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Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
The Role and What You’ll Do:
The Manager, Guest Experience’s mission is to guarantee the smooth running of sales between the company he/she represents and its customers, from post sales to the delivery of products and services.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Management and follow-up of orders.
- Ensure the effective consideration and recording of orders, and guarantee delivery to the customer.
- Maintain the link between the sales team and the support functions.
- Work closely with the various departments of the company (purchasing, accounting, logistics, finance, sales, IT, etc.).
- Ensure the proper transmission of administrative information relating to the sale between the parties involved.
- Ensure compliance with quality and delivery standards, as well as compliance with processes and good practices, at all stages of the customer journey.
- Manage invoicing, customer credit notes as well as unpaid bills or possible disputes by carrying out sales contracts.
- Coordinate the actions of the various local teams in the companies located in different countries.
- Participate in cross-functional projects in relation to other departments, in order to improve the company's products and services or to change the policy in terms of customer relations.
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
You Have These:
- Bachelor’s Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred ;
- Minimum between 3 and 5 years in hospitality and operations
- You have experience in Guest Experiences in events in stadiums and a variety of venues;
- Fluent in French and English are required. Other languages encouraged ;
- Experience in Microsoft Office (PPT, Word, Excel, etc ) required. ;
- Comfortable working with multiple technology and software platforms, including but not limited to Office 365 platform, Salesforce and other digital collaboration and order management systems ;
- Excellent time management and organizational skills ;
- Ability to multiple tasks and work in a high-pressured environment
- Strong communication, interpersonal, negotiation and conflict resolution skills
- Self-motivated, resourceful, and directed, requiring mínimal supervision;
- Punctuality, professional ethics, commitment, motivation and energy characterize you.
We’d Love If You Also Have These:
- A genuine passion for delivering exceptional customer service and experiences
- Ability to understand the principles of effective customer relationship management.
- Proven ability to lead, motivate and inspire a team.
- Meticulous attention to detail and able to manage your priorities in line with the business needs.
- Excellent decision making and judgement
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.
