Customer Satisfaction and Warranty Director
Il y a 6 mois
**Join us and be a pioneer for a green transport revolution.**
**Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis-Opel and Mercedes-Benz,** ACC is set to **power the future of the automotive industry** by innovating in battery technology.
We aim to produce sustainable, affordable, high-capacity, longer-life batteries as a** cleaner alternative to current energy sources**. We have created an R&D center and new state-of-the art facility in France (New Aquitaine), and we are building gigafactories in Hauts de France, Germany and Italy.
We need a range of **skilled and agile people** to bring our vision to life, especially in the areas of industrialization, mechanical design, testing/prototyping and any other function of a new-born company. If you’re looking to take your career further than you imagined, if you’re passionate about creating cleaner transport, we’d like to hear from you.
**Accelerating sustainable mobility for all.**
**Job description**:
The market penetration of electric vehicles is accelerating, as a consequence the whole industry is under heavy pressure to ramp-up the production capacity and design batteries that continuously increase performance, reduce cost while guaranteeing the highest level of safety and of reliability.
Due to the battery technology complexity and to its weight into the overall vehicle cost structure (~30-45%), the Customer satisfaction and warranty function is of critical importance to meet OEM-customers expected service level and to meet ACC KPIs (customer satisfaction, warranty reserve, profitability).
The Customer satisfaction and warranty Director has the P&L responsibility of the After-Sales activity across ACC and is responsible for the execution of all After-Sales activities, coordinating transversely the teams supporting and/or dedicated to aftersales activities, e.g. including Claim Management, Engineering, Diagnosis Expertise Center, Quality, Supply Chain, Customer Projects & Serial Life Management,E.g. - Ensure reactivity to manage customer claims coming from OEM plants and from OEM field centers, - Coordinate all internal (Engineering, Quality, SupplyChain, Customer Projects) and external stakeholders, to solve claims and deliver cost and technical competitive solutions, - Manage spare parts (supply chain, availability, delivery, obsolescence, upgrades), - Support Sales activities during RFI/RFQ phase and Customer Projects during development and serial life phases on topics related to aftersales She / he should be a senior executive, strongly business minded, focused on customer satisfaction and resolving customer issues, with leadership, effective communication and team spirit.
She / he will report to the VP Sales, Marketing & Strategy, member of ACC Executive Committee.
**Cross functional interactions**
Significant interaction with Engineering, Diagnosis Expertise Center, Quality, Supply Chain and each ACC production plant, Customer Projects, as well as Finance and external stakeholders (e.g. expertise centers)
**External relations**
Very strong relationship with our OEM customers, frontline to OEM Purchasing Department, while also facing each other OEM functions in coordination / support of other ACC departments (Project, Innovation, Engineering, Purchasing, Supply Chain).
**Location**
ACC R&D center (Bordeaux), along with frequent travel to ACC factories (Billy-Berclau in France, Kaiserslautern in Germany, Termoli in Italy) and to OEM customer diagnosis centers. Possibility for part-time remote work aligned with operational priorities.
**Profile**:
**Knowledge / Know how**
Very knowledgeable person about automotive area, very strong experience as aftersales, preferably within a Tier1 supplier. Know-how about battery / electric vehicle battery industry and technology is a significant plus.
**Experience (domain, number of years)**
At least 20 years of experience in the automotive or battery sector.
**Languages**
French and English mandatory. German and/or Italian are a significant plus.
**Key behaviours**
Business-driven, Autonomous, Responsible, Committed, Capable of managing complex and under-pressure situation.
**Some extra skills which make the difference**
Experience on battery and/or electronic components.
**Why join us?**
**Our Advantages and Perks**: new premises, parking spaces reserved for carpoolers, possibility of recharging your electric car on reserved spaces in our parking lot.
You will also benefit from access to our Sports & Culture association, conferences, and also sports, holidays and culture subsidy.
-
Director and General Manager, Lab Automation and
Il y a 5 mois
Bordeaux, France Thermo Fisher Scientific Temps plein**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office The **Director & GM Lab Automation and Workflow Business Segment **is a global senior leadership role within the Biomarkers, Automation and Instrumentation BAI Business Unit. The role will develop and implement strategies to drive growth. Reporting to the VP and President GM the...
-
Customer Solutions Director
Il y a 5 mois
Bordeaux, France Ridecell Temps pleinMoving the world better - that's the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights...
-
After-sales Director
Il y a 6 mois
Bordeaux, France Automotive Cells Company (ACC) Temps plein**Join us and be a pioneer for a green transport revolution.** **Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis-Opel and Mercedes-Benz,** ACC is set to **power the future of the automotive industry** by innovating in battery technology. We aim to produce sustainable,...
-
Growth Director
Il y a 6 mois
Bordeaux, France Ridecell Temps pleinMoving the world better - that's the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights...
-
French HR Director
Il y a 7 mois
Bordeaux, France Piano Temps plein**Piano Overview** Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics, and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a...
-
After-sales Claim Manager
Il y a 6 mois
Bordeaux, France Automotive Cells Company (ACC) Temps plein**Join us and be a pioneer for a green transport revolution.** **Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis-Opel and Mercedes-Benz,** ACC is set to **power the future of the automotive industry** by innovating in battery technology. We aim to produce sustainable,...
-
Aftersales Claim Leader
Il y a 6 mois
Bordeaux, France Automotive Cells Company (ACC) Temps plein**Join us and be a pioneer for a green transport revolution.** **Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis and Mercedes-Benz,** ACC is set to **power the future of the automotive industry** by innovating in battery technology. We aim to produce sustainable, affordable,...
-
Director of Operations
Il y a 6 mois
Bordeaux, France Ubisoft Temps plein**Company Description** About Ubisoft** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs,...
-
French Customer Service Representative
Il y a 6 mois
Bordeaux, France Blaze Temps pleinWe are Blaze, the fastest growing casino in LATAM A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world. You Will: - Identify and assess customers' needs to achieve satisfaction - Engage in conversation and delight...
-
World Director
Il y a 3 mois
Bordeaux, France Ubisoft Temps plein**Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...
-
Director of Production Operations
il y a 2 semaines
Bordeaux, Nouvelle-Aquitaine, France RH Partners Temps pleinDescription of the PositionThe company RH Partners is looking for a seasoned Production Director to lead its electronic manufacturing operations. As a key member of the leadership team, you will be responsible for managing production lines, optimizing processes, and ensuring the highest quality standards are met.Key ResponsibilitiesDevelop and implement...
-
Customer Partner
Il y a 5 mois
Bordeaux, France Kyndryl Temps pleinWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Customer Support Specialist
Il y a 5 mois
Bordeaux, France Lumivero Temps plein**Job Duties** - Provide excellent customer support to customers worldwide, playing a key role in ensuring a highly positive customer experience. - Identify anomalies or unusual issues raised by customers and propose effective solutions. - Assess and prioritize customer requests to expedite resolution and focus quickly on urgent issues. - Escalate unresolved...
-
Technical Sales Engineer
il y a 1 mois
Bordeaux, Nouvelle-Aquitaine, France Zimmer Biomet Temps pleinJob Opportunity at Zimmer BiometZimmer Biomet, a global leader in medical technology, is seeking a highly skilled Technical Sales Engineer to join our team. As a key member of our sales department, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Meet sales targets and provide...
-
Senior Operations Manager
il y a 4 semaines
Bordeaux, Nouvelle-Aquitaine, France BACK MARKET Temps pleinAbout the RoleThe Logistics and Customer Care Departments mission is to ensure our customers have the best possible user experience, with no reason to buy new products. As the Senior Logistic After-Sales Process Manager, you will oversee the entire customer journey for cases involving missing, stolen, or damaged products during transit.Key ObjectivesEnhance...
-
Service Offerings Manager
il y a 4 semaines
Bordeaux, Nouvelle-Aquitaine, France Saft Temps pleinSaft's MissionSaft specializes in high-tech battery solutions for industry.We are looking for a Business Service Manager to generate new solutions and proposals for long-term service contracts.The successful candidate will be responsible for the development of service offerings during the bidding process for new projects.Key ResponsibilitiesOffer O&M/OPEX...
-
Quality Assurance Specialist customer Care
Il y a 6 mois
Bordeaux, France Back Market Temps pleinBack Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...
-
Technical Sales Engineer F/H
Il y a 2 mois
Bordeaux, France Zimmer Biomet Temps pleinZimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.What You Can ExpectVIMS is looking for a Technical Sales Engineer F/H (based in Toulouse) on a...
-
Multilingual Customer Relationship Officer
il y a 3 semaines
Bordeaux, France SamBoat Temps pleinThe leader in online boat hire, SamBoat has quickly established itself as the most innovative company in the sector. In 2014, SamBoat was born to democratize boating by making it possible to hire boats from individuals and professionals in just a few clicks. Inspired by major successes such as Airbnb and Yescapa, SamBoat is expanding all over the world and...
-
Sales Account Manager
il y a 4 semaines
Bordeaux, Nouvelle-Aquitaine, France Ecolab Temps pleinUnlock Your Potential as an Inside Sales Account ManagerEcolab is seeking a skilled Inside Sales Account Manager to join our Food & Beverage team. As a key member of our commercial sales team, you will be responsible for driving results and providing unparalleled expertise to our customers in the food, beverage, and dairy manufacturing industries.Key...