Emplois actuels liés à Manager, In-venue Guest Services - Paris - On Location
-
Guest Services Supervisor
il y a 1 mois
Paris, Île-de-France Accor Hotels Temps pleinRole OverviewAs a Guest Services Supervisor at Accor Hotels, you will play a pivotal role in ensuring that our guests receive unparalleled service. Our Fairmont Gold lounge is dedicated to providing the utmost level of hospitality.Key Responsibilities• Deliver warm and anticipatory service to surpass the expectations of our esteemed guests, creating a...
-
Stage-guest Experience
Il y a 3 mois
Paris, France Guest Adom Temps pleinEn rejoignant l'équipe GUEST ADOM, tes journées ne se ressembleront pas ! Au cœur de l'action, tu seras amené(e) à réaliser des missions très diverses. - Création du livret d'accueil de chaque appartement. - Gérer l'interaction avec les clients avant le début de leurs locations et s'assurer de leur bon Onboarding. - Être garant de la bonne tenue...
-
Guest Service Manager
il y a 3 semaines
Paris, Île-de-France Tunon Temps pleinExciting Opportunity: Guest Relation ManagerAbout Tunon School:Tunon School is a prestigious educational institution dedicated to providing exceptional learning experiences.Job Summary:We are seeking a highly skilled Guest Relation Manager to join our team at Tunon School in Paris.Key Responsibilities:Client Profiling: Identify and understand client profiles...
-
Guest Services Representative
il y a 2 semaines
Paris, Île-de-France Club Med Temps pleinAbout Club Med Club Med is a renowned global resort operator offering all-inclusive vacations in stunning destinations worldwide. We provide guests with unforgettable experiences through exceptional service, diverse activities, and a vibrant atmosphere. Your Role: Guest Services Representative As a Guest Services Representative, you will be the first point...
-
Guest Services Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinAbout Club Med Club Med is a renowned global resort operator offering all-inclusive vacations in stunning destinations worldwide. We provide guests with unforgettable experiences through exceptional service, diverse activities, and a vibrant atmosphere. Your Role: Guest Services Representative As a Guest Services Representative, you will be the first point...
-
Guest Relations Host
Il y a 4 mois
Paris, France Eram Talent Temps pleinEram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia. As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences. Below are the listed job roles for the ideal candidate : Interact...
-
Guest Services Representative
il y a 3 semaines
Paris, Île-de-France Club Med Temps pleinAbout Club Med Club Med is a renowned global resort operator, offering all-inclusive vacations in stunning destinations worldwide. We are committed to providing exceptional guest experiences through our dedicated team of GOs (Gentil Organisateur) who embody the spirit of hospitality and create unforgettable memories for our guests. Your Role: Guest Services...
-
Guest Experience Manager
il y a 4 semaines
Paris, Île-de-France Vacances Bleues Temps pleinVacances Bleues seeks a dedicated and experienced Guest Experience Manager to join our team at Villa Modiliani in Paris. As the Guest Experience Manager, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. You will oversee all aspects of reception and housekeeping operations, fostering a welcoming and efficient...
-
Guest Experience Manager
il y a 2 semaines
Paris, Île-de-France Vacances Bleues Temps pleinVacances Bleues seeks a dedicated and experienced Guest Experience Manager to join our team at Villa Modiliani in Paris. As the Guest Experience Manager, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. You will oversee all aspects of reception and housekeeping operations, fostering a welcoming and efficient...
-
Guest Services Coordinator
il y a 1 mois
Paris, Île-de-France Marriott International Temps pleinRooms & Guest Services OperationsLocation: A prestigious luxury hotel in Paris, FranceSchedule: Full-TimePosition Type: Non-ManagementKey Responsibilities: - Manage various payment methods including room charges, cash, checks, debit, or credit. - Establish precise accounts for each guest during check-in, coordinating with relevant departments such as Bell...
-
Guest Relations Host
il y a 2 semaines
Paris, Île-de-France Eram Talent Temps pleinJob SummaryEram Talent is seeking a highly skilled and experienced Guest Relations Host to join our team. As a Guest Relations Host, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.Key ResponsibilitiesInteract with guests in a friendly and professional manner,...
-
Guest Service Representative
il y a 3 semaines
Paris, Île-de-France Club Med Temps pleinJob SummaryAs a Guest Relation Agent at Club Med, you will be the face of our resort, responsible for ensuring our guests have an exceptional experience. Your role will involve building relationships with our guests, providing exceptional customer service, and ensuring their stay is memorable.Key ResponsibilitiesMonitor guest stays and ensure their...
-
Guest Services Representative
il y a 2 semaines
Paris, Île-de-France NOLINSKI PARIS Temps pleinAbout Nolinski ParisNolinski Paris is a unique and stylish hotel that offers a luxurious and intimate experience. Our hotel is designed to provide a sense of elegance and refinement, with a blend of modernity and classic French charm.Job SummaryWe are seeking a highly skilled and experienced Front Desk Associate to join our team. As a Front Desk Associate,...
-
Guest Services Manager
il y a 1 mois
Paris, Île-de-France Club Med Temps pleinGuest Services Manager Job Location Club Med Group Additional Job Posting Location Availability and international mobility for a period of 6 to 12 months Certifications Diploma in Tourism or Hospitality Management preferred Language Proficiency Proficiency in English is essential Experience Level Proficient in computer applications...
-
Guest Services Supervisor
il y a 1 mois
Paris, Île-de-France Marriott International Temps pleinJob Number: Job Category: Rooms & Guest Services Operations Schedule: Full-Time Located Remotely? N Relocation? N Position Type: Non-Management POSITION SUMMARY Oversee team members in resolving payment issues (e.g., difficulties with credit card transactions). Engage with guests to ensure satisfaction regarding service-related matters. Manage...
-
Guest Services Coordinator
il y a 1 mois
Paris, Île-de-France Club Med Temps pleinGuest Services Coordinator Job Location Club Med Group Contract Type Temporary Contract Compensation Package CLT Contract. Salary based on profile and experience (fixed). Accommodation and meals provided at the Village along with other benefits related to the activities of Club Méditerranée. Job Overview Responsibilities: ...
-
Guest Services Coordinator
il y a 2 semaines
Paris, Île-de-France Club Med Temps pleinGuest Services Coordinator Job Location Club Med Group Contract Type Temporary Contract Compensation Package CLT Contract. Salary based on profile and experience (fixed). Accommodation and meals provided at the Village along with other benefits related to the activities of Club Méditerranée. Job Overview Responsibilities: ...
-
Guest Services Coordinator
il y a 1 mois
Paris, Île-de-France Paris Society Temps pleinGuest Services Coordinator - Job Overview As a vital member of the reception team, you represent the essence of our establishment, serving as the first point of contact for our guests. Your role encompasses both in-person and telephone interactions, ensuring a seamless experience for all visitors. Key Responsibilities: Uphold the values of Paris Society...
-
Guest Experience Manager
Il y a 3 mois
Paris, France Value Retail Temps pleinGuest Experience Manager - Paris, FR, 77700- Full Time**Something Extraordinary Every Day** - As our Guest Experience Manager, you will be the key role overseeing the daily running of the Village, to ensure a seamless and stress-free end-to-end experience while working closely with all departments. You will work in a small team on a shift basis which will...
-
Internship in China
il y a 3 semaines
Paris, France Sina Careers Temps pleinLocation: China (Beijing, Shanghai, Tianjin, Qingdao, Chengdu, Shenzhen, Hangzhou)Working Place: Premium Hotel Chains (Hilton, Kempinski, Marriott, Crowne Plaza, Intercontinental, Sheraton, and many others)Duration: 5.5 to 6 monthsWorkdays: 5/7, 40 hours/weekBenefits:- Financial compensation: 3000CNY- Accommodation with a private bathroom provided at the...
Manager, In-venue Guest Services
Il y a 3 mois
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
What You’ll Do
The role of the Manager, In Venue Guest Services (VIP) & Operations is to act as the central point of contact and liaison for 3 main teams: Event Production, Guest Services and Guest Communications & Program Management (including Stakeholders (STK), Custom (CG), Off the Shelf (OTS) Travel programs).
The focus of this role will be on clear and effective communication to and from these teams, in particular the Program Management team, to highlight any venue operations that may affect the VIP guest experience as well as understand any special requests and services required in advance.
This will require partnering with Program Management teams (STK, Custom Groups, Custom Individual, Tailored, 5* travel with IVH) and Guest Communications, to Creating and managing the flow of communication processes, both pre games and onsite to ensure the best possible guest experience.
Responsibilities will include:
Pre Games
- Understand the operations of the In Venue Hospitality for VIP guests and how they may impact the guest experience and wider program operations
- Understand the roles and responsibilities of the program management/guest comms function and how they interact with IVH Operations ensuring management plans for large/key VIP programs are agreed and detailed.
- Build knowledge of the various products sold and guest/client programs that include an IVH offering e.g. travel products that have In-Venue Hospitality included in their packages.
- Liaise with other functional areas involved in In-Venue Hospitality (e.g. Food & Beverage, Entertainment, etc.) to gather any additional information and communicate to Program Management & Guest Communications as needed.
- Liaise with the Guest Communications team to share any information that needs to be communicated with guests regarding Private Box, On the Finish Line, Golden Garden, Gold, Silver and Bronze In-Venue Hospitality products per venue and In-The-City Hospitality products
- Support Operational Comms and Guest Services teams in managing the Q&A tracker for questions related to In-Venue Hospitality packages.
- Support Guest Communications Team in developing the Guest Communications strategy for changes and crises that may affect In-Venue and In-the-City Hospitality.
- Develop & deliver training of all IVH Guest Managers/venue staff so program management guests are identified and any client/guest requests, changes and any special requirements received from the Program Management team are actioned efficiently and effectively.
Onsite
- Work with the Event Production team to identify any in-venue operational changes that may impact the client and guest programs and update Program Management so they can manage their guest experience and expectations before they arrive at the IVH. This could include areas such as access info, security updates, fulfilment issues etc.
- Ensure knowledge of the various program managed guest programs attending on a daily basis and their wider itineraries with a plan to manage their arrival at the venue/IVH to ensure a smooth arrival and transfer to the IVH.
- Liaise with Program Management Teams to support clients and guests on-site across all IVH/OVH venues (questions/queries around their overall program)
- Ensure all IVH teams are trained and supported and understand the flow of communication and roles and responsibilities when supporting guests and their wider experience.
- Liaise with Guest Communications for changes and crisis communica
