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Customer Support/customer Care
Il y a 5 mois
**Contexte**
- Poste clé au sein de l’équipe, le Customer Care est le premier point de contact avec les clients. Il/elle a une vision claire de ce que veulent les utilisateurs et accompagne ainsi les équipes produit et technique dans la définition des priorités de développement._
**Missions**
Support
- Répondre efficacement aux besoins de nos utilisateurs sur notre chat instantané en alliant réactivité et qualité
- Assister nos utilisateurs dans la découverte et la prise en main
- Identifier et faire remonter les bugs éventuels à l’équipe technique, en assurer le suivi et informer les utilisateurs de leur résolution
Produit & Opérations
- Faire remonter les feedbacks utilisateurs à l’équipe produit
- Optimiser les réponses des différents bots
À côté de ces missions, 20 % de ton temps pourra être dédié à la gestion d’autres projets (e.g. rédaction d’articles, formation, création de contenu, etc.) en fonction de la période de l’année, des besoins de l’équipe et de tes envies
**Profil**
- Pour être au top avec nos utilisateurs : _
- Tu fais preuve de patience et sais adapter ton discours pour aussi bien assister des directeurs commerciaux que des indépendants à la recherche de premiers clients.
- Ton aisance sur les outils digitaux te permet de facilement naviguer entre plusieurs logiciels
- Pour se sentir bien dans l’équipe :_
- Tu aimes travailler avec les autres et tu valorises l’entraide sur la performance individuelle.
- Tu sais faire preuve d’autonomie et de curiosité pour toujours grandir.
- Tu reconnais dans chacun une opportunité de découvrir et d’apprendre
Type d'emploi : Temps plein, CDI
Salaire : 30 000,00€ à 35 000,00€ par an
Programmation:
- Du lundi au vendredi
- Travail en journée
Lieu du poste : En présentiel