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Service Sales Coordinator
Il y a 4 mois
**Job Description**:
**SCOPE OF ACTIVITIES**
Under the responsibility of the manager of the "Technical Support & After-Sales Service" department, you will carry out the following tasks:
**Manage activities related to After-Sales Service**:
- Management of customer requests: quotes, orders, invoicing
- Management of warranty interventions
- Visit to customers to develop / maintain business relationships
- Management and optimization of the team's productivity rate and profitability
- Planning of engine mechanics’s activities according to the priorities and available skills,
**Health and safety management and animation of the activity**:
- Animate, raise awareness and support his team on health and safety topics,
- Ensure that interventions are carried out in compliance with safety rules and obligations, "field" visits to ensure good practices
**REQUIRED EDUCATION AND EXPERIENCE**
- Engineer with mechanical/engine component and 2 to 3 years of experience or “Bac+2” with 7 to 10 years of experience in a similar field
- Knowledge of diesel engines and industry (generators, rail)
- Interpersonal skills for exchanges with our customers, the factory, the suppliers
- Fluent professional English (daily use),
- Editorial quality and excellent mastery of standard IT tools (knowledge of SAP-type ERP software is a plus),
- Very good adaptability, team spirit, autonomy, initiative and spirit of synthesis
**OTHER SPECIFICATIONS**
- Frequent travel to be expected with France and sometimes abroad
- Work permit for France is needed
**WHAT WE OFFER**
- Our products are at the cutting edge of technology and our vision is to continue to be a key player in power generation without forgetting the energy transition by constantly offering innovative solutions and contributing to the reduction of the carbon footprint of our products.
- A work environment that guarantees professional development,
- The experience and expertise of a large group in a flexible working environment of an SME,
- An inclusive atmosphere and the opportunity to work alongside experts in their field,
- A remuneration consisting of a fixed salary, a 13th month, bonus, approx. 10 RTT, participation and profit-sharing, home office, meal vouchers as well as company mutual insurance.
**MORE ABOUT US**
Our core values unite us and are at the heart of everything that we do. We are trusted to deliver excellence. We act with integrity. We operate safely.
Our behaviors are shown in our business; we embrace agility. We are bold. We pursue collaboration. And we always seek simplicity.
**** FRENCH *****
Rolls-Royce Solutions France (anciennement MTU France) fait partie de Rolls-Royce Power Systems AG, un leader technologique dans la fabrication de moteurs, de systèmes de propulsion et de systèmes de distribution d'énergie, propriété de Rolls-Royce. Les activités en France comprennent les moteurs diesel, à gaz et à hydrogène et les systèmes de propulsion et de génération électrique, ainsi que les solutions de stockage par batteries. Nous assurons la distribution des solutions Rolls Royce en France et en Afrique. La satisfaction client est notre moteur et nous recrutons actuellement pour notre département Service Après-Vente - Applications industrielles un Chargé d’affaires Services
**VOTRE MISSION**
Sous la responsabilité du manager du service « Support Technique & Service Après-Vente », vous réaliserez les tâches suivantes:
- Piloter les activités liées au Service Après-Vente:
- Gestion des demandes client : devis, commandes, facturation
- Gestion des interventions en garantie
- Déplacements sur sites Client pour développer / entretenir les relations commerciales
- Pilotage et optimisation du taux de productivité de l’équipe et de la rentabilité
- Planification des activités des techniciens en fonction des priorités et compétences disponibles,
- Pilotage et animation HSE de l’activité:
- Animer, sensibiliser et accompagner son équipe sur les sujets HSE,
- S’assurer que les interventions sont réalisées dans le respect des règles et obligations en matière de sécurité, visites « terrain » pour s’assurer des bonnes pratiques
**PROFIL RECHERCHE**
- Ingénieur avec composante mécanique/moteur et 2 à 3 ans d’expérience ou Bac+2 avec 7 à 10 ans d’expérience dans un domaine similaire
- Connaissances des moteurs diesel et du domaine de l’industrie (groupes électrogènes, rail)
- Aisance relationnelle en vue des échanges avec nos clients, l’usine, les fournisseurs
- Anglais professionnel courant (utilisation quotidienne),
- Qualité rédactionnelle et excellente maitrise des outils informatiques standards (la connaissance de logiciels ERP type SAP est un plus),
- Très bonne faculté d’adaptation, esprit d’équipe, autonomie, initiative et esprit de synthèse sont des qualités attendues pour ce poste
**DIVERS**
- Déplacements en France
- Le permis de travail pour la France est requis
