Senior Customer Experience Manager, Last Mile

Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Last Mile Delivery Experience (LMDX) team is looking for a Senior Customer Experience Manager to manage large-scale programs...

project/program management experience including proven ability to manage large and complicated projects with experience leading cross-functional projects - Results driven individual with strong proactiveness - Business judgment with a track record of successfully delivering quantifiable results. - Experience developing operational process and technologies to...

**About the Role**Amazon is seeking an experienced Business Development Manager to join our Europe Delivery Service Partner business. This exciting opportunity will have you owning end-to-end account management for key Delivery Service Partners in France, working closely with internal teams to launch innovative new delivery programs across EU.**Job...

English speaker and writer & to ensure a diversity of languages within our Team, we are looking for someone who is fluent in French, another European language or Arabic. - Bachelor’s degree in Communications, Marketing, or a related field - 3+ years of experience in Communications, Marketing or Program Management or related field - Highly developed and...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need...

Bachelor's degree or higher. - Solid experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields. - Experience in aggregating information and communicating effectively to internal and external stakeholders. - Comfortable with communicating and liaising with senior...

Program Manager, Customer Service Voice of CustomersAmazon's Customer Service department is seeking an experienced Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team. You will be responsible for driving a high-visibility Customer Service Voice of Customers program that will directly impact...

A degree - Relevant experience communicating with and influencing a range of different stakeholders, including senior management - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience in managing large-scale programmes or projects Amazon's Senior On the Road (OTR) Capacity Managers play a critical...

Fluent in French and English - Excellent writting skills - Bachelor's Degree - experience leading a Customer Service organization - Analytical experience building and analyzing models using various tools - Project management experience and ability to drive priorities / results ABOUT THIS ROLE This role is based in Paris, France. ABOUT YOU - You are...

About the RoleAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Europe. The successful candidate will be a key member of the European CS team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key...

Bachelor’s degree - Experience in program management leading large projects with multiple stakeholders - German speaking (professional level or higher) We are looking for a program manager who will lead up to three Pan EU Verticals for Change Management for DSP (Delivery Service Partners). At Amazon, we're working to be the most customer-centric company...

Master's degree in Engineering or higher - Prior proven experience of managing operations and/or program deployment across many stakeholders in a technical environment - Prior experience in technical program and product management, technical development or related technical roles in the industrial EV charging solutions sector. - Experience leading new or...

Master’s Degree - Operational experience - Proven track record of senior stakeholders engagement - Advanced excel and data analysis skills - Experience in program management, customer research and analytics, and/or customer experience/success - Fluent in French and English You want to develop yourself in a team that leads complex and business critical...

Our last-mile delivery service partners (DSP) are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a DSP Pricing & Compensation Manager, you’ll make sure we have the best relationship possible with our partners. You will own strategic programs and initiatives using core...

Our last-mile delivery service partners (DSP) are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a DSP Pricing & Compensation Manager, you’ll make sure we have the best relationship possible with our partners. You will own strategic programs and initiatives using core...

About the RoleAt Amazon France Transport SAS, we are working to build a world-class last mile operation, exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost-effectively as possible.We are now looking to hire a passionate, dynamic, analytical, innovative, hands-on, and customer-obsessed...

About the Job:Amazon France Transport SAS is seeking a skilled Senior Financial Expert to support its fast-growing logistics activity in France. This role involves decision support, controllership, and finance for the largest cost area of the business. The successful candidate will work closely with operations leaders, technology teams, and international...

[This role can be based in Madrid, London, Munich, Paris, Milan]At Amazon, we are working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation, exceeding the expectations of our customers by ensuring...

[This role can be based in Madrid, London, Munich, Paris, Milan]At Amazon, we are working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation, exceeding the expectations of our customers by ensuring...