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Second Level Technical Support
Il y a 4 mois
Our Company
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.
At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world
About the Role
If you have a solid managerial background in After Sales and you are obsessed with care users' satisfaction, this is the position for you One of main Technogym goals is "Satisfying 100% of our customers and end-users". Our Services teams are always focusing to improve their service performance to have the best fitness experience anywhere.
We are looking for a proactive and process driven Second Level Technical Support, who will be accountable for supporting technical call centers for complex equipment issues dealing with customers, and for supporting and coordinating technicians in the field. Responsible for the certification and training of technician.
As Second Level Technical Support, you will have a crucial role in improving the effectiveness and efficiency of repair activities in the field, therefore helping to ensure outstanding customers' satisfaction.
**Responsibilities**:
Responsible for the support of technicians in the field to ensure the most effective and efficient performance in executing jobs
Responsible for the support of technical call center for complex equipment issue dealing with customers
Key element of the problem-solving process by ensuring a timely technical feedback from the market
Collaborates in managing customer complaints and issues proactively, by participating to the root cause analysis of the problem to drive the technical resolution
Collaborates in the auditing process of the technicians field performance
Responsible for the certification and training of technicians
Support to ensure Customer data accuracy on the Install base systems
**Requirements**:
3-5 years’ experience in a similar role
Problem Solving/5 Whys/Root cause analysis
High experience on mechanic and electronic component
Knowledge of network and ICT protocol
Ability to manage Customers, Sales Rep, Field Engineer
Communication/Negotiation skills
Technician mindset full focus on product
Customer focus & centricity
Proactive approach
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
Technogym is an Equal Opportunity Employer
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
