Client Success Manager
il y a 2 semaines
Who we are?
Inbenta is a global technology company headquartered in Texas, USA with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing - NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation and other sectors.
What are we looking for?
The new team member must be able to articulate the ongoing and future value of our partnership, increase our presence within our client’s respective ecosystems, and engage internal resources to resolve any barriers to success.
Your main responsibilities will be:
- Understand the needs of your customer and effectively align Inbenta solutions to solve those needs.
- Manage and retain current business through proactive engagement, servicing, and support.
- Generate cross sell and upsell opportunities to share with the Sales team for revenue expansion.
- Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria.
- Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution.
- Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
- Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
- Single point of ownership and contact for customers and internal stakeholders.
- Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities.
- Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
- Work collaboratively with the Marketing team to build Customer testimonials and referrals.
- Own the renewal processes to increase client loyalty, retention, and revenue growth.
- Be an Inbenta product and solutions expert.
- Maintain system records including but not limited to CRM, Click up, etc.
- Proactively identify and prioritize resources and efforts according to value and risk.
Education and experience:
- BS/MS degree in Computer Science, Engineering, or a related field.
- Minimum 5 years of experience in tech/software as a service sales role.
- Preferred experience includes familiarity with: AI, ML, NLP, APIs, and SDKs.
Soft Skills:
- Languages Required: English, Spanish, French.
- Consultative selling skills.
- Negotiation skills.
- Value-based selling skills.
- Advanced communication skills, both verbal and written.
- Results-oriented.
- Account and pipeline management.
- Self Learner focused on continuous improvement.
- Collaboration skills.
- Team oriented.
- Analytically oriented.
- Focused on winning.
Software and Tools Experience:
- Salesforce and other CRM tools
- LinkedIn Sales Navigator
- Zoom Info
- Google Applications
- MS Applications, including Teams
What do we offer?
- A Hybrid position based in our Toulouse office.
- Full training and continuous learning.
- A fast paced, multilingual, and multicultural environment, due to Inbenta’s worldwide employees and clients.
- A chance to work and add value to a multi-skilled team of software engineers, product managers, and computational linguists.
- Good work-life balance and a flexible schedule.
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