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il y a 1 jour
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Service Delivery Support Specialist
il y a 1 semaine
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Account Support
Il y a 5 mois
At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together
Rattaché(e) à la Direction Commerciale et Marketing et plus particulièrement au Responsable Service Clientèle, le/la Chargé(e) de relation clients aura pour missions principales de:
- Réaliser les cotations dans le respect des « car policy »,- Confirmer et accuser réception des commandes et des délais auprès des fournisseurs,- Répondre aux questions courantes des clients : outils, reporting, facturation, réclamations,- Gérer les modifications de contrats en collaboration avec l'ingénieur commercial,- Exécuter les campagnes Marketing dédiées ( pneus, tripartite, opérations spécifiques constructeurs ),- Traiter et/ou transmettre les demandes des clients jusqu’aux réclamations,- Mise à jour quotidiennement des «car policy»,- Constituer le reporting commercial,- Assurer les tâches administratives liées à l’activité dans le respect des procédures et des process.- Coopérer avec l’ingénieur commercial/chef de région/conseiller commercial pour assurer l’atteinte des objectifs,
Le profil idéal ?- De formation commerciale (Bac+2/3), vous justifiez de 3 à 4 ans minimum d’expérience sur une fonction similaire.- Vous êtes rigoureux(se), organisé(e), vous faites preuve de dynamisme, d’ouverture, et de flexibilité.- Doté(e) d’une bonne résistance au stress, d'une capacité d'adaptation reconnue de tous.- La maîtrise de l’anglais est un plus pour la prise de fonction.CDD de 6 mois minimum
- Offre d’emploi accessible aux personnes en situation de handicap_
Why LeasePlan?
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest
Annual Report
.