Hotline Coordinator/supervisor

Il y a 4 mois

Nanterre, France Sirva Temps plein

We have a great job opportunity for a Hotline Coordinator / Supervisor to join our team in France.

This is a Hybrid position with 2x days per week working from home, Office is based in Nanterre Paris.

**Tasks description**
- Hotline: manage calls & requests, process repairs according to responsibilities (tenant/landlord), coordinate service providers, monitor intervention, and report to customers.
- Departure Service Pre-visits: analysis of pre-check-out reports, establish costings, report to customer

Exit: check that recommendations have been followed, and if necessary, organize the mandatory works with providers within the time frame.
Lease termination: validate deductions from deposit; if necessary, analyze and negotiate; if necessary, prepare litigation file.
- Follow-up of key movements
- Claims: coordinate claims files with the parties involved: insurance declarations, follow-up on repairs, and invoicing.
- Invoicing: approve and register service provider invoices
- Service provider management: monitoring of existing providers, search for new ones, creation in our system
- Sending customer feedback after each hotline

**Skills**
- Strong customer service experience
- Experience in monitoring contractor providers (2-5 years)
- Strong ability to find solutions, work in a rush and remain precise, ability to analyze and report
- Good interpersonal skills: written and oral diplomatic communication skills, adaptability, and team spirit
- Native French is required, fluent English is necessary, and technical English is a plus
- Knowledge as a plus: housing life techniques (plumbing, electricity, etc.), maintenance & repairs for tenants in France
- Pack Office (Word, Excel, Outlook)

Ability to commute/relocate:

- 92752 Nanterre Cedex: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 3 years (preferred)
- Coordinator: 3 years (preferred)

Work Location: In person

  • Property Maintenance Supervisor

    il y a 1 mois

    Nanterre, Île-de-France Paris Habitat Temps plein

    Job Title: Technical Maintenance CoordinatorParis Habitat is looking for a dedicated Technical Maintenance Coordinator to enhance our operational team. The successful candidate will play a crucial role in overseeing the maintenance and functionality of our residential properties, ensuring the durability and quality of our assets.Key Responsibilities:Assist...

  • Health, Safety, and Environment

    il y a 2 semaines

    Nanterre, Île-de-France Inatis Temps plein

    About the JobINATIS is seeking a Prevention Specialist HSE to join our team. As a key member of our organization, you will be responsible for ensuring a high level of prevention of risks on construction sites and in operation, mobilizing stakeholders and deploying prevention tools.Key ResponsibilitiesAnalyze and prevent risks: Conduct risk analysis in...

  • Health, Safety, and Environment

    il y a 2 semaines

    Nanterre, Île-de-France Inatis Temps plein

    About the JobINATIS is seeking a Prevention Specialist HSE to join our team. As a key member of our organization, you will be responsible for ensuring a high level of prevention of risks on construction sites and in operation, mobilizing stakeholders and deploying prevention tools.Key ResponsibilitiesAnalyze and prevent risks: Conduct risk analysis in...

  • Risk Prevention and Management Specialist

    il y a 2 semaines

    Nanterre, Île-de-France Inatis Temps plein

    About the JobINATIS is seeking a Prevention Specialist HSE to join our team. As a key member of our organization, you will be responsible for ensuring a high level of prevention of risks on construction sites and in operation, mobilizing stakeholders and deploying prevention tools.Key ResponsibilitiesAnalyze and prevent risks: Conduct risk analysis in...

  • Prevention Specialist HSE

    il y a 2 semaines

    Nanterre, Île-de-France Inatis Temps plein

    About the JobINATIS is seeking a Prevention Specialist HSE to join our team. As a key member of our organization, you will be responsible for ensuring a high level of prevention of risks on construction sites and in operation, mobilizing stakeholders and deploying prevention tools.Key ResponsibilitiesAnalyze and prevent risks: Conduct risk analysis in...

  • Supply Chain Coordinator

    il y a 2 semaines

    Nanterre, Île-de-France JD Temps plein

    Job Summary:JD Logistics is seeking a highly skilled and experienced professional to join our team as a Warehouse Supervisor. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our warehouse facilities.Key Responsibilities:Oversee the outbound fulfillment operations, ensuring timely and accurate...

  • Business Office Coordinator

    il y a 1 mois

    Nanterre, Île-de-France DYNAMIS RH Temps plein

    DYNAMIS RH is a recruitment and temporary staffing agency operating across three key sectors: Accounting/Management, Human Resources/Payroll/Legal, and WEB/IT/Digital roles.We are actively enhancing our footprint throughout France.As part of our logistics service team, you will collaborate with a dedicated group of 70 professionals, including the HR Director...