Customer Success Specialist

Il y a 6 mois


Paris, France Ledger Temps plein

**We're making the world of digital assets accessible and secure for everyone. Join the mission.**

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.

Ledger is first and foremost a **customer-centric company**. We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Success team, you will be the **first point of contact between our customers and the Ledger team**. You will be in charge of providing quick and efficient technical support, and to do your best to ensure customer satisfaction.

The requests you will receive will be related to **Ledger products and services**, and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span across all of the products and services Ledger provides, from transaction issues, connection troubleshooting, RMAs, and much more. If the answer can't be found on our Support page, you will be the person our customers will reach out to. **Prior crypto experience isn’t strictly necessary, but a strong inclination toward helping people is a must**. You have the aptitude to learn, and are excited to dive headfirst into a career in a new and exciting industry.

**Your mission**:

- Ensure customer satisfaction & reply to day-to-day customer requests
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
- Identify recurring support trends and product performance issues, providing timely feedback to our product team
- Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
- Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
- Participate in external events around the world
- Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge

**What we're looking for**:

- Previous experience in customer support or in a customer-facing role
- Must have a “Customer First” attitude
- Strong interest for cryptocurrencies and/or blockchain environments
- Outstanding written and verbal skills in English (any other languages are a plus)
- Ability to learn about hardware & software products and to analyse technical and/or factual data
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
- Proficiency in Zendesk or Sprinklr (Customer Experience Management Platforms) is a plus

**What's in it for you?**:

- **Equity**: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
- **Flexibility**: A hybrid work policy
- **Social**: Frequent social events, snacks and drinks
- **Medical**: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
- **Well-being**: Personal development, coaching & fitness with our dedicated partners
- **Vacation**: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
- **High tech**: Access to high performance office equipment and gadgets, including Apple products
- **Transport**: Ledger reimburses part of your preferred means of transportation
- **Discounts**: Employee discount on all our products
- We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age._



  • Paris, France Mollie Temps plein

    At Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Associate we are looking for? **Hi, we are Mollie!**: Our mission is creating a greater playing field for everyone. By offering convenient,...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Customer Success Specialist

    il y a 2 semaines


    Paris, France OEConnection Temps plein

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary Acts as a post-sale consultative partner to OEM customers and ensures a...

  • Customer Success Intern

    Il y a 8 mois


    Paris, France Spare Parts 3D Temps plein

    **Customer Success Intern (summer-internship)** **Responsibilities**: Under the direct leadership of our Customer Success Lead & VP of Sales, you will play a pivotal role in ensuring the success and satisfaction of our valued clients. This position offers a unique opportunity to collaborate closely with both the Sales and Product teams. You will be...


  • Paris, France DentalMonitoring Temps plein

    **Dental Monitoring** is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team! Dental Monitoring in a few words? A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. A Tech company in full growth, always...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Strategist

    il y a 4 semaines


    Paris, Île-de-France OneStock Temps plein

    The Customer Success Manager plays a vital role in ensuring the satisfaction and success of OneStock's customers. This position requires a deep understanding of the customer's needs and a commitment to helping them maximize the value they derive from our solution.Key Responsibilities:Customer Support and Adoption: The CSM is responsible for supporting...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France LanguageWire Temps plein

    Do you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...


  • Paris, France Cisco Systems Temps plein

    **What you will do** The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Shipup Temps plein

    At **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Zscaler Temps plein

    Company Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...


  • Paris, France Odaseva Temps plein

    **Your Role**: As a Customer Success Technologist (CST), you will be a key contributor to the success of Odaseva. You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback. Our Customer Success Technologists’ main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption,...


  • Paris, France PhantomBuster Temps plein

    **About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Paris, France Sweep Temps plein

    **Sweep is hiring an** **Customer Success Advocate **to work on our enterprise climate program software.**: Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What...


  • Paris, France Microsoft Temps plein

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Manager

    Il y a 5 mois


    Paris, France Okta Temps plein

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...