Medical Information Customer Experience Specialist
Il y a 6 mois
Mission:
Providing Medical Information about Pfizer medications to healthcare professionals and consumers.
Duties will include:
- The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language.
- Researching and preparing responses for health care professionals and members of the public. Working with cross functional teams across the region in a diverse team and dynamic environment
Frontline Medical Information Request Management:
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and record, or triage to responsible designee, adverse events and product quality
complaints as well as process fulfillment.
- Provide response in customer’s local language using approved resources in English.
- Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May be required to provide training and support to other team members.
**Requirements**:
Degree in Life Sciences/Healthcare (Pharmacy degree preferred)
Fluent English (C1) and native French.
Experience in customer service : At least 1 year of experience in medical information or another relevant field.
Work Location Assignment: Flexible - Remote work is possible (except during probation period) - 12 days per month
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Medical
LI-PFE
-
Medical Information Customer Experience Specialist
il y a 1 mois
Paris, France Pfizer Temps pleinMission: Providing Medical Information about Pfizer medications to healthcare professionals and consumers. Duties will include: - The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language. - Researching and preparing responses for health care...
-
Senior Medical Specialist
il y a 6 jours
Paris, Île-de-France Medical Specialist Group Temps pleinThis is a senior full-time medical post covering an established ophthalmology position until our new substantive colleague joins us.About the Medical Specialist GroupWe are a partnership of medical specialists providing contract and private care services to the Guernsey Health Service, with a unique healthcare model separate from the NHS.The Princess...
-
Expert Medical Specialist for Tertiary Care
il y a 6 jours
Paris, Île-de-France Medical Specialist Group Temps pleinAbout the Medical Specialist Group We are a partnership of currently 55 Consultants, which under contract provides specialist medical services to the Guernsey Health Service with a unique healthcare model separate from the NHS.Role OverviewAs an Expert Medical Specialist for Tertiary Care, you will provide high-level medical expertise in gastroenterology,...
-
Spécialiste en Gestion de l'Information Médicale
il y a 6 jours
Paris, Île-de-France RAMSAY SANTE Temps pleinDécouvrez ce poste idéal pour un médecin dynamique !Vous recherchez un nouveau défi professionnel ? Le Groupe Ramsay Santé vous offre l'occasion d'intégrer son équipe médicale comme Spécialiste en Gestion de l'Information Médicale (DIM) dans le pôle Loire & Drôme.Description du posteMission : L'objectif principal de ce poste est...
-
Customer Experience Specialist, German Market
Il y a 6 mois
Paris, France DentalMonitoring Temps pleinDental Monitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team! **What are the value added of Dental Monitoring’s solutions for its clients** ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings the...
-
Customer Experience Advisor
il y a 3 semaines
Paris, France Anchor Temps pleinJob Title: Customer Experience Advisor Department: Customer Experience Hub Location: Bradford Salary: £24,000 per annum, rising to £25,000 after a successful probation About the Role: As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our...
-
Customer Experience Specialist
il y a 4 semaines
Paris, Île-de-France Brevo Temps pleinCustomer Experience RepresentativeBrevo is a leading Customer Relationship Management (CRM) suite that enables organizations to connect with people using technology for their success. Our platform provides a unified view of the entire customer journey, empowering businesses to grow with intuitive marketing and sales tools.Responsibilities:Manage and resolve...
-
Spécialiste en Information Médicale
il y a 1 mois
Paris, Île-de-France Institut Mutualiste Montsouris Temps pleinTechnicien de l'Information MédicaleVous rejoindrez notre équipe en tant que technicien de l'information médicale dans le département d'information médicale de l'Institut Mutualiste Montsouris. Votre mission sera de codifier les informations médicales relatives à l'activité MCO de manière précise et exhaustive, tout en...
-
Medical Information
Il y a 6 mois
Paris, France Perrigo Temps plein**Description Overview**: As a major player in consumer health and cosmetics, Perrigo is an American pharmaceutical company committed to supporting the health and well-being of consumers through a unique portfolio of market-leading brands such as Phytosun Aroms® (Aromatherapy), Clément Thékan® (Veterinary), Bi-Oil® and Eau Précieuse®...
-
Expert Gastrointestinal Physician
il y a 6 jours
Paris, Île-de-France Medical Specialist Group Temps pleinMedical Specialist Group Career OpportunityWe are seeking a highly skilled Consultant Gastroenterologist to join our team at the Medical Specialist Group.About the Role:This is an exciting opportunity for two GMC Specialist Registered Consultant Gastroenterologists to join our group, providing specialist medical services to the Guernsey Health Service.Key...
-
Customer Experience Agent
Il y a 6 mois
Paris, France CooperCompanies Temps pleinCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
Customer Experience Solutions Specialist
il y a 6 jours
Paris, Île-de-France Goodays Temps pleinJob Description:Goodays, Europe's leading Customer Experience Management Platform, is seeking a highly skilled Engagement Manager to join our team. As an Engagement Manager, you will play a crucial role in driving customer success and ensuring the smooth implementation of our solution.Key Responsibilities:Partner with sales managers to close deals and...
-
Customer Experience Agent
Il y a 6 mois
Paris, France CooperSurgical Temps pleinCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
International Customer Experience Specialist
Il y a 6 mois
Paris 9e, France Crowdcube Temps plein**Job Outline**: We are looking for an International Customer Experience Specialist to join our Customer Experience Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors; and who is...
-
Enterprise Sales Specialist
il y a 4 semaines
Paris, Île-de-France Sprinklr Temps pleinSales and Business Development Role At Sprinklr, we are looking for a highly motivated and experienced sales professional to join our team. As an Enterprise Sales Specialist - Customer Experience, you will be responsible for identifying and driving net-new Sprinklr Service opportunities across existing customers and new logos. You will partner with AE's in...
-
Senior Customer Experience Sales Specialist
il y a 1 mois
Paris, Île-de-France Sprinklr Temps pleinDescriptionJob SummaryWe are seeking a highly motivated and results-driven Senior Customer Experience Sales Specialist to join our team at Sprinklr. The successful candidate will be responsible for identifying and driving net-new Sprinklr Service opportunities across existing customers and new logos.Key ResponsibilitiesPartner with AE's in their division on...
-
Ophthalmic Specialist with Excellent Team Collaboration
il y a 6 jours
Paris, Île-de-France Medical Specialist Group Temps pleinFull-Time Ophthalmologist OpportunityThis is a full-time position covering an established role until a new colleague joins the team. The successful candidate will work alongside three other Consultant Ophthalmologists, providing comprehensive ophthalmic care to patients in the Bailiwick.About the RoleThe ideal candidate will possess full GMC registration and...
-
Customer Experience Specialist,
Il y a 6 mois
Paris, France Masteos Temps plein\uD83C\uDFDB Masteos réinvente l’expérience de l’investissement locatif, actif préféré des Européens, en proposant un parcours entièrement dématérialisé et un accompagnement de haut niveau aux particuliers qui souhaitent acheter un bien pour le louer. \uD83D\uDD11 Masteos propose un service clé en main, structuré autour de quatre grands...
-
Spécialiste en Biologie Médicale
il y a 7 jours
Paris, Île-de-France FED MEDICAL Temps pleinPoste :Vous êtes à la recherche d'une opportunité de carrière excitante dans le domaine de la biologie médicale ? Nous recherchons un spécialiste expérimenté pour rejoindre notre équipe dynamique au sein du groupe FED MEDICAL.Au sein du Groupe (5,4 milliards d'euros de chiffre d'affaires, plus de 800 laboratoires répartis dans 50 pays...
-
Spécialiste en Biologie Médicale TNS
il y a 7 jours
Paris, Île-de-France FED MEDICAL Temps pleinDécouvrez un Défi EnrichissantVous recherchez une opportunité de croissance professionnelle et d'excellence ? Nous avons besoin d'un Spécialiste en Biologie Médicale pour rejoindre notre équipe à Clermont-Ferrand.