Billing Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

About Kyriba

About The Role

This Billing Specialist is responsible for producing timely customer invoicing, in accordance with the organization’s customer service standards. The Billing Specialist will demonstrate meticulous attention to detail and is able to critically and expeditiously review customer account information and sales order details so that each order is processed according to standard operating procedures, including process timely billing adjustment within NetSuite. Manage the structural integrity of new and existing client records within NetSuite. Understand and process customer-related changes and or requirements: required Bank to Sub association, bill to, ship to, Tax, VAT, POs, partner set-up, parent-child actively drive to closure including monitor open tickets requiring resolution.

This position is key in producing timely and accurate end to end invoicing required in order to minimize collection blockers and produce clean and clear detailed reporting.

Essential

**Responsibilities**:

- Process, review, and or approve sales orders in adherence to company guidelines and process including associated indexing calculation and review.
- Complete invoicing and reconciliations relating to invoicing.
- Research and resolve invoicing questions and or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers.
- Review orders, invoices for completeness according to the latest product configuration and forward incomplete orders for further processing.
- Communicate, interact, and collaborate with other functions (Sales, business areas, Credit, cross functional teams) via written and verbal means as well as in person wherever applicable, to expedite the resolution of requests and/or escalations.
- Meeting or exceedingly monthly/quarterly performance objectives related to process service levels, accuracy rate, first time issue resolution, transaction volume, and attendance.
- Maintain a shared log of critical issues to be resolved and track related IT ticket.
- Maintain audit structure between all systems (NetSuite, SFDC, OpenAir, etc.).
- Complete month-end accounting processes in accordance with Kyriba's close calendar, including reporting or related slides, JEs, Accruals, ongoing Order to Cash (“OTC”) audit assistance as assigned.
- Partner with the Collections Team and other cross functional teams to identify billing issues and drive resolutions.
- Customer Portal Set-up and invoice load.
- Assist with ongoing process improvement initiatives.
- Prepare adequate files for both internal and external auditors, overall assist during audit.
- Build/Maintain SOP process documentation.
- Complete understanding of VAT requirements communicates changes needed clearly and to completion.
- Find and deliver continuous improvement to achieve maximum effectiveness within the OTC organization.
- Participate, and or drive meetings as needed.
- OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.).
- Assist in special projects as needed.

Education, Experience and Skills
- Bachelor’s degree, preferred Master’s degree, Accounting/Finance oriented.
- Salesforce and NetSuite experience required.
- Minimum 4 years of order processing and/or customer support experience.
- High volume data entry experience with excellent attention to detail.
- Ability to communicate clearly and effectively in a cross functional team environment.
- Sound judgment in resolving issues or making recommendations. Possess above average analytical skills, comprehension, and problem-solving skills.
- Proficiency in the use of the Microsoft Office or Google software suite. Intermediate level, Microsoft Excel skills required.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Ability to balance multiple priorities. Outstanding cross-functional skills.
- Excellent written and verbal communication skills in French.
- English is a must.

Kyriba Culture and Values
- Innovation: We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement.
- Client Success: Our passion is to enable our clients’ success. We do this by understanding their needs and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations.
- Accountability: We each take personal responsibility for our actions. We are committed to our own continuous imp