Customer Success Manager Director, South Europe
Il y a 4 mois
Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.
The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Customer Success team members align with customers throughout their journey to understand their desired business outcomes, empower them to maximize the value of their existing use cases, and optimize for growth into new use cases across their business - ultimately working to ensure continuously improving value and return on their Dataiku investment.
As the Director, Regional Customer Success (Southern Europe) you are responsible for leading a team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across our EMEA - Southern Europe territory.
Reporting to the VP of Customer Success for EMEA, this leader plays a key role in the growth strategy for one of our most dynamic regions. In close alignment with Sales leadership, the Sr. Director, Regional Customer Success (EMEA - Southern Europe) drives all aspects of CS portfolio planning and is ultimately accountable for maximizing customer outcomes to enable world-class retention and expansion rates while coaching and developing a high-performing team. The position is located in Paris, France.
**Responsibilities include (but are not limited to)**:
- Recruit, coach, and inspire a diverse, high-performing team of Customer Success professionals
- Actively contribute to a culture of achievement, feedback, and continuous improvement. As a member of the EMEA CS leadership team, act with integrity and in alignment with our vision, values, and strategic business priorities
- Manage your business and team to leading indicators and high-impact activities, consistently leveraging data to prioritize, map the path, and script the critical moves across the customer lifecycle
- Accurately forecast risk, retention, and expansion trajectories within your territory, delivering results against quarterly and annual targets
- Partner closely with Sales leadership as you define priorities and action plans across your region, with an ultimate focus on translating goals into actions that maximize impact for our customers and business
- Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others
- Champion customers internally, acting as an escalation point and sponsor in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
- Be the ultimate Dataiku advocate externally, understanding our unique value proposition and how our solutions translate to business value for customers
**Success Profile**:
- Minimum eight (8) years of professional experience in customer success, technical account management, or client relationship management roles
- Experience leading remote teams with a history of meeting and exceeding performance goals
- Experience managing a fast-growing territory, with numerous multi-million ARR customers across the Forbes Global 2000
- Experience managing KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, and Logo Retention
- Experience working collaboratively across Professional Services and Partner motions
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level)
- Fluency in English and French
**You may be a good fit for this role if you**:
- Have experience in hyper-growth product-based technology companies
- Are motivated by a hands-on approach to both customer and employee management
- Are passionate about technology/the data and analytics space and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
- Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment
**About Dataiku**:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky But our driving fo
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