Guest Relation Hospitality

Il y a 4 mois

IssylesMoulineaux, France AVELTYS Temps plein

Description de l'entreprise
**Le Groupe ALTYN** **est un acteur français, indépendant et engagé **dans le conseil, l’ingénierie, les travaux et les services liés à la **transition énergétique, écologique et numérique.**

Notre vocation est de concevoir, construire, réhabiliter et exploiter les bâtiments, équipements et réseaux afin de diminuer leur consommation d’énergie ainsi que leur émission de gaz à effet de serre et ainsi permettre aux utilisateurs finaux d’occuper des locaux plus sains et confortables.

**AVELTYS** s’engage comme partenaire auprès des acteurs de l’immobilier de bureaux (Bailleurs, Foncières, Asset Manager, Promoteurs) et des Occupants afin d’apporter un haut niveau de confort, une qualité de services, de la performance environnementale, tout en garantissant le montant des charges locatives sur la durée des baux.

**AVELTYS**, entreprise en mode start up de 23 collaborateurs, crée un nouveau département Hospitality afin de répondre à la demande grandissante des bâtiments tertiaires haut de gamme pour des solutions « tout-compris », avec un seul interlocuteur et une expérience utilisateur comparable à celle des hôtels de luxe.

**_ «_**_ _**_Hôtellerie ou Immobilier_**_ _**_; Nos métiers restent les mêmes_**_ _**_: _**_ê_**_tre _**_à_**_ l_**_’é_**_coute et faire vivre une exp_**_é_**_rience afin de cr_**_é_**_er une connexion qui restera dans la t_**_ê_**_te et le c_**_œ_**_ur de nos occupants._**_ _**_»_**

Créer par des Hôteliers, exploité par des hôteliers, pour des établissements hauts de gammes

Faites partie d’une équipe dynamique au sein d’une société en pleine évolution

Description du poste

En tant qu’ambassadeur/drice, vous êtes responsable de la relation clients et êtes en charge de l’accueil physique, de la prise en charge et de la direction des visiteurs.

Vous assurez la gestion de l’ensemble des demandes de conciergeries et êtes garant/e de la satisfaction client.

Concrètement, vous êtes en charge des missions suivantes:
**Service Client**
- Prendre en charge l’accueil et le suivi relationnel avec les occupants et visiteurs.
- Orienter/accompagner les utilisateurs vers leur destination dans le bâtiment
- Assurer un accueil personnalisé (utilisation du nom, fiche cardex, etc.), en particulier auprès des VIP identifiés
- Superviser tous les aspects matériels du quotidien des occupants (réservation de spectacles, de tables au restaurant, conseils et informations, etc)
- Proposer, réaliser ou effectuer le suivi de toute commande liée à la restauration des clients (pauses cafés, boissons, pauses gourmandes, )
- Assurer toute autre fonction visant à améliorer la qualité de service du building, selon les directives de son supérieur
- Participer en support au service du point de vente cafétéria en cas de forte affluence

**Animation**
- Garantir la bonne humeur et la convivialité au sein du site
- Participer aux évènements des locataires en collaboration avec les responsables de site
- Interagir de manière positive avec tous les membres de l’équipe afin de garantir aux clients le service attendu d’un établissement de luxe, communiquer efficacement avec les autres services

**Contrôle**
- Appliquer et veiller au respect des standards de qualité.
- Participer à la gestion administrative des différents locataires (mise à jour des profils clients, rédaction des suivis, objets perdus/oubliés, réception de colis )
- Être responsable de la mise en place, du rangement et de la bonne organisation du desk d’accueil.
- Veiller à la netteté des supports administratifs et moyens de communication.
- S’assurer de la netteté des lieux publics et du suivi le cas échéant.
- Montrer l’exemple en respectant scrupuleusement les Valeurs d’AVELTYS, les codes de la marque et les consignes concernant la tenue et la présentation
- Avertir ses supérieurs et/ou la direction de tout problème mettant en cause la qualité et l’excellence du service à la clientèle.
- Intervenir sur des demandes techniques, tels que la vérification du bon fonctionnement des installations au sein des salles de réunion, le bon fonctionnement d’autres équipement, ainsi que de leur suivi auprès des personnes émettrices de la demande

**Qualifications**:
**Diplômé/e d’une école Hotellière**, vous justifiez d’une première expérience réussie dans la **gestion de la relation client dans des environnements exigeants et hauts de gamme.**

Doté/e d’un **excellent relationnel **et d’un** très bon niveau de communication** (oral et écrit), vous faites preuve d’une grande disponibilité et êtes force de proposition et de conviction. Vous êtes également reconnu/e pour votre capacité d’écoute et votre sens du service.

Rejoignez une entreprise ambitieuse qui vous propose des missions polyvalentes et un rythme de travail vous permettant un bon équilibre entre vie profe

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