Account Manager
Il y a 6 mois
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.
Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.
Upon joining AB Tasty, you will become part of our FR KAM Mid-Market team. You will work closely with two dedicated Customer Success Managers and will report to KAM Mid-Market Director.
**Contract & Location**:
- Permanent full-time contract
- Paris Office
- Smooth remote work policy (up to 3 days a week)
**What you will do**:
- Manage a global portfolio of clients (ARR of €2M)
- Contribute to a positive renewal experience of clients by responding to objections, competitive risks, detailing purchase/ pricing options and facilitating the renewal sales transaction process
- Generate upsells and cross-sells by developing existing accounts through the sale of related services and related products
- Identify accounts with high growth potential
- Communicate and identify the return on investment for customers
- Contribute to customer retention by building excellent relationships with existing customers
- Negotiate and close sales cycles (renewals)
**What we look for**:
- At least 3 years of experience in a Sales position working with B2B platforms
- Knowledge of digital marketing and SaaS platforms
- Excellent communication skills in French and working proficiency in English
- Experience in implementing customer retention initiatives, achieving high retention rates and customer satisfaction
- You must have excellent negotiation techniques and you are used to dealing with decision makers (Heads of Marketing Departments and Product Managers)
- You are a team player, tenacious and results-oriented, you're comfortable working in a dynamic, fast-paced environment
**What we offer**:
- ** Huge impact.** AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- ** No micromanaging. **Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- ** Continuous education.** We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- ** Unique career opportunity.** By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- ** Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- ** Remote working, flexible schedule**. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed
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