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IT Technical Support Engineer
Il y a 5 mois
Portez-vous l’innovation au cœur de votre ADN ? Voulez-vous construire un futur connecté pour les individus, les entreprises et la Société ?En rejoignant la famille NTT, implantée à l’international et en pleine croissance, vous intégrerez la plus grande entreprise mondiale de TIC (en chiffre d’affaires). Nous avons rassemblé les capacités de 28 entreprises d’exception afin de ne former qu’un seul fournisseur, leader dans les services technologiques. Ensemble, nous aidons nos collaborateurs, nos clients et la communauté à accomplir de grandes réalisations grâce à la technologie, dans le but de bâtir un avenir plus sûr et plus connecté.Nous collaborons avec les entreprises du monde entier pour les aider à mieux performer grâce à des solutions technologiques intelligentes - orientées données, connectées, numériques et sécurisées. En tant que leader mondial des services technologiques, nous employons 40 000 personnes et afin d’être au plus près de nos clients, nous sommes présents dans 57 pays. Ensemble, nous construisons des résultats durables à la fois pour votre entreprise et pour la planète.L’innovation fait partie de notre ADN. Nous croyons que c’est l’un des éléments clés qui font notre différence. Ainsi, nous avançons sans relâche, remettons en question le statu quo, et poursuivons l’excellence à travers les technologies que nous intégrons et les services que nous proposons dans le monde entier. Le résultat ? Des villes connectées, des usines connectées, des services de santé connectés, une agriculture connectée, la protection / connectée des espèces, une mobilité connectée et un monde sportif connecté. Ensemble, nous construisons un futur connecté. Alors si vous recherchez des opportunités passionnantes dans un environnement international, si vous êtes passionné par l’Innovation, si vous souhaitez travailler avec des personnes partageant des valeurs telles que l’agilité, l’excellence professionnelle, le travail en équipe et vous épanouir dans des expériences riches humainement et professionnellement ?Rejoignez NTT France, une société de taille humaine, au sein d’un groupe d’envergure internationale, engagée à recruter, à développer et à retenir les meilleurs talents, dans un cadre qui vous placera au cœur de notre succès
Vos missions
The primary responsibility of IT Technical Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational. This is done through proactively identifying, investigating, and resolving more complex technical incidents and problems and restoring service to clients by managing these incidents are managed to resolution.
**Key Roles and Responsibilities**:
- Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
- Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
- Proactively identify problems, events, incidents, and errors prior to or when they occur.
- Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
- Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
- Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
- Report and escalate complex issues to 3rd party vendors.
- Provide continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
- Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
- Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
- Update incidents, requests, problems, and/or events with progress and resolution details.
Vos compétences
- The ability to communicate well and to capture all pertinent details when required will contribute to their success
- Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
- Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
- Excellent client service orientation and passion for achieving or exceeding expectations
- Excellent written and verbal communication skills
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to work well in a pressurized environment
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout
