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Assistant Venue Manager
Il y a 4 mois
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
THE ROLE
The Assistant Venue Manager, In Venue Hospitality (IVH) Event Production helps in the general coordination of the venue in conjunction with P24 and OLE FAs plus internal and external stakeholders. This role includes helping the implementation of processes to manage, and coordinate all necessary resources to ensure at each Olympic session (and paralympic for venues concerned) efficient, safe, and high-quality both working conditions for the suppliers and above all, services for every HSP guests.
The Assistant Venue Manager works closely with:
On Location side
P24 side
Third party providers
- IVH Cluster Manager (N+2)
- Venue Manager (N+1)
- On Location FAs.
- Venue operator representatives.
- the Venue Business Operations Manager (VBOM).
- P24 FAs.
- Production Agencies
- Caterers
- Entertainment providers
- Hospitality staffing agencies
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Assist the Cluster Manager in the successful delivery of the On Location Hospitality program:
- Project Management:
- Collaborate with the Venue Manager and follow up on venue specific action points.
- Follow the project management (manage overall project milestones and timelines) to ensure smooth operations at the venue and high-quality P24 Olympic sessions organization according to OLE policies and procedures and P24 guidelines.
- Make the team aware about the day-to-day both progresses and challenges;
- Production:
- Create with the venue team on-site, the conditions to deliver a unique HSP guests experience while ensuring good and productive working conditions for venue on-site staff; with some consistency from one session to another.
- Support the hospitality coordination in a competition venue: briefs, orders, planning, implementation of concepts...
- Implement, together with the production agency, the IVH products respecting appropriate standard, P24 guidelines, and within the agreed budget.
- Support on final preparations of the HSP spaces during the pre-set-up and set-up phase and ensuring the proper dismantling (including damage reporting) and hand back of the venue HSP spaces to the owner/operator/builder.
- Product:
- Be attentive to the evolution of sales and be a force of proposal for the movements of inventories to be carried out.
- Support the implementation of marketing actions.
- Partners / suppliers relations:
- Collaborate successfully with service providers, stadium operator/owner, police, emergency services and other relevant partners regarding HSP spaces.
- Ensure, that relevant partners/suppliers are in full compliance with their contractual obligations, P24 requirements and agreed planning and deliverables.
- Process and Documentation:
- Update and develop key operational documentation initiated by the cluster managers, existing or upcoming tools, policies & procedures.
- Training:
- Support the development of the HSP venue management training program & content.
- Train and lead the on-site HSP venue team in close cooperation with internal stakeholders.
- Support the development of the HSP venue management training program & content
- Budget: Update budget after each decision made having an impact on it.
- Debriefs and reports: Help to produce debriefs and final reports.
- Managing the hospitality program during some sessions
- Collaborate with the venue representatives and follow up on venue specific action points.
- Be one of the representatives of the hospitality unit (led by OLE) in the global P24 venue business operations (VBO) department.
- Support (in some cases lead) on-site working visits and other visits/tours leading up to the Olympic games.
- Troubleshoot, anticipate and act
